Customer Service Representative

Description :

This company is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions.

Together these entities make up the generic and branded business. It has a significant generic pipeline, and a branded focus on women’s health.

We are prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way.

Essential Duties and Responsibilities

• Oversight on the Order Management Process and develop key relationships at our 3PL partner with respect to Customer Shipments / Deliveries
• Provide customer support where needed and ensure responses are timely. Follows up with customer to see that complaint was satisfactorily resolved as necessary.
• Answering phones and keeping a detailed log of consumer questions / complaints that are transferred to medical.
• Ensure unsurpassed quality service to customers.
• Interact with all levels of Internal Management and actively participate in meetings when required.
• Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
• Understanding and compliance of department processes, procedures and policies
• Ensure pricing problems are properly directed / researched / resolved in timely manner
• Assist in Order Allocation Process and Backorder Management
• Support Sales / Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers

Additional Skills & Qualifications :

Qualification Requirements

• Associate degree in Business, related field or equivalent Customer Service related experience.
• Three to five years related experience and / or training preferred, or equivalent combination of education and experience.
• Experience in Pharmaceutical Industry is highly preferred.
• Ability to recommend and implement change
• Outstanding interpersonal and organizational skills
• Ability to operate effectively in an environment with a high volume of transactions
• Ability to develop strong relationships with contacts at customer accounts, excellent oral and written communications.
• Ability to analyze date, trouble shoots problems and multitask.

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.