Position Overview : We are seeking a dedicated and detail-oriented Korean Customer Service Representative to join our Contact Center team.
In this role, you will handle inbound and outbound calls related to member and provider inquiries, ensuring a seamless experience and pursuing one-call resolutions.
You will collaborate with various departments to provide accurate health share information in line with Membership Guidelines.
Essential Duties :
- Answer incoming calls from members and providers, conducting follow-up outbound calls as needed.
- Resolve general inquiries and issues via phone or email.
- Identify and escalate complex issues to management when necessary.
- Document trends or operational problems and notify management for resolution.
Skills Required :
- Proficiency in Korean language and English.
- Strong customer service skills with a focus on member satisfaction.
Education / Experience :
High School diploma or GED required.
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