Business Intelligence Engineer IV

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company operating a marketplace for consumers, sellers, and content creators.

It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title : Business Intelligence Engineer IV

Location : Seattle, WA, 98101

Duration : 8 Months

Job Type : Contract

Work Type : Remote

Job Description :

Typical Day in the Role :

• Hard work, a passion for innovation, and zealous advocacy for the needs of our customers have made client Earth's most customer-centric company.
• This would not be possible without the tools and expertise we use to understand customer behaviour.
• The Senior Business Intelligence Engineer occupies a unique role at the intersection of technology, marketing, finance, statistics, data mining, and social science.
• We provide the key insight into customer behaviour necessary to guide the evolution of business strategy.

At Prime, understanding customer behaviour is paramount to our success in providing customers with convenient, fast free shipping in the client place and international markets.

• As a Senior Business Intelligence Engineer with client Prime, you will work with our world-class marketing and technology teams to ensure that we continue to delight our customers.
• You will meet with business owners to formulate key questions, leverage client's vast Data Warehouse to extract and analyse relevant data and present your findings and recommendations to management in a way that is actionable.
• If you are motivated to serve the needs of our customers, you will also be able to satisfy your curiosity working with one of the world's largest datasets.
• We seek candidates who are passionate about data analysis and data-driven decision making, uncompromisingly detail oriented, smart, efficient, and driven to help our business succeed by providing key insights that translate into action.

Key Responsibilities :

• Evaluation of the performance of program features and marketing content along measures of customer response, use, conversion, and retention
• Statistical testing of A / B and multivariate experiments
• Design, build and maintain metrics and reports on program health
• Respond to ad hoc requests from business leaders to investigate critical aspects of customer behavior, e.g. how many customers use a given feature or fit a given profile, deep dive into unusual patterns, and exploratory data analysis
• Employ data mining, model building, segmentation, and other analytical techniques to capture important trends in the customer base
• Participate in strategic and tactical planning discussions

Job Qualifications :

• Tableau and Quick sight
• 7+ years of experience working with large-scale complex datasets
• Strong analytical mindset, ability to decompose business requirements into an analytical plan, and execute the plan to answer those business questions
• Strong working knowledge of SQL
• Background (academic or professional) in statistics, programming, and marketing
• SAS experience a plus
• Graduate degree in math / statistics, computer science or related field, or marketing is highly desirable.
• Excellent communication skills, equally adept at working with engineers as well as business leadersenvironment
• Intermediate experience with Excel
• Fluency in English, Oral and Written (Secondary language as additional advantage)

Preferred Qualifications / skills :

• Global experience and distributed teams
• Contact Center (Phone, email support) experience
• Experience in external user / customer / partner experience design, Internet products and technologies
• PRINCE2, PMP or similar certification
• Experience with CRM and other contact management support tool
• Demonstrated ability in managing reporting and analysis

TekWissen® Group is an equal opportunity employer supporting workforce diversity.