Quality Specialist

Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital;

Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations.

We believe our distinctive Signature Healthcare team approach is the way healthcare should be : medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary :

Under the direction of the Director, Quality Resources, the Quality Specialist / Ambulatory Quality Specialist is responsible for collecting, analyzing and reporting metrics designed to support safety and quality of care.

The Quality Specialist / Ambulatory Quality Specialist collaborates with members of the Quality Resources Department to design, develop and implement tools for measuring organizational performance in the areas of clinical outcomes, external reporting, and compliance with local, state, and federal standards.

The Quality Specialist assists the respective Chief to maintain quality care within the acute care setting; the Ambulatory Quality Specialist assists to integrate quality care across service lines.

These individuals work with respective Service Chiefs to establish key metrics that will enhance medical management and drive continuous improvements in patient outcomes, including reducing unexpected hospital admissions.

Location : 680 Centre Street, Brockton, MA

Department : Quality Resources

This is a full-time 40 hour / week position

Responsibilities :

Within the scope of established position description practices independently, however reports inconsistencies and variances to the Director.

It is expected the Quality Specialist / Ambulatory Quality Specialist will demonstrate initiative in accomplishing the primary responsibilities of this position with little direct supervision.

• Serves as liaison and resource to the Chief of assigned departments
• In collaboration with the Chief, develops key quality measures for designated services
• Attend department meetings
• Coordinates quality monitoring dashboards and analysis reports for Quality Improvement Committees QICs .
• Works with the Manager of Regulatory Compliance to ensure all settings that are on the DPH license comply with TJC standards and the CMS COPs
• Supports Medical Staff credentialing as requested
• Supports the SMG Quality Department with Culture of Safety implementation and continuing education.
• Supports the Patient Advocate with patient complaints that are reported for those practices that are on the DPH license
• Supports, as requested, the ACO quality metrics
• Special projects / Committees as assigned
• Performs other duties as assigned

General Responsibilities :

• Maintains working knowledge of applicable regulatory standards
• Actively participates in designated committees as appropriate
• Stays current in best practice recommendations for optimum patient outcomes
• Supports and employs basic process improvement techniques (RCA, PDCA, Lean)
• Maintains accurate and timely collection and reporting of assigned quality metrics
• Consistently demonstrates the expectations identified in the Organization's Mission and Goals
• Complies with Signature Healthcare's performance standards relating to service excellence

BASIC KNOWLEDGE / SKILLS / APTITUDE / EXPERIENCE :

To perform this job successfully, an individual must be able to meet expectations relative to the purpose of the position and perform each primary responsibility satisfactorily.

The requirements listed below are representative of knowledge, skill, education, experience, and or / ability required to perform this position successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities.

€ Skills / Aptitude

• Process improvement knowledge i. e. Lean
• Strong communication skills
• Data management knowledge and skills
• Collaborative problem solving and analytical skills
• Demonstrated time management skills
• Knowledge of appropriate best practice resources
• Demonstrated ability in the use of word processing, spreadsheet i. e. Excel , database software and office products
• Ability to independently prioritize projects and to comply with deliverable deadlines
• Demonstrated critical thinking skills

Exposure category :

Clinical / exposure to BBP

Sitting for periods

Reasoning and Communication Skills :

Has an ability to solve practical problems and deal with a variety of variables within established department and organizational policies and procedures.

Ability to interpret a variety of instructions furnished in written, oral, and diagram / schedule format. Candidate must be able to appropriately make reasonable judgments in communications within the Signature Healthcare system.

Education / Experience / Licenses / Technical / Other :

• Current Massachusetts Registered Nurse License
• Bachelors in Nursing required, Masters in health related field preferred
• Quality Specialist : Minimum five years clinical nursing experience, preferably in an acute care hospital setting Ambulatory Quality Specialist : Minimum 3 years practice in ambulatory or medical practice setting
• Previous regulatory or quality management experience preferred
• Clinical abstraction experience strongly preferred
• Working knowledge of Meditech system preferred

PI244290177

Compensation Information :

$0.0 / - $0.0 /

Starting At : 0.0

Up To : 0.0