Players Club Representative - Customer Service Representative
Job Category : Marketing Requisition Number : PLAYE05565 Showing 1 location Job Details
Description
Calder Casino is a great place to work! As a Players Club Representative, you will provide support to the Marketing Department and assists with slot tournaments, player accounts, marketing, and promotions, as well as greeting tour buses and welcoming all patrons to the casino.
Assure that guests have a favorable gaming experience.
Calder Casino offers a comprehensive and competitive benefits package and other perks for eligible Team Members, including but not limited to : Paid Time Off, 401K, Medical, Dental, Vision, Life, STD, LTD, Employee Stock Purchase Plan, Tuition Reimbursement, Team Member exclusive discounts, and more!
SPECIFIC DUTIES AND RESPONSIBILITIES
- Tracking and issuing player cards for new and existing accounts.
- Redeem points from accounts for guests for cash or prizes.
- Assisting with weekly and large scale slot tournaments, including registration. Greeting busses requiring the explanation of the casino, handing out of coupon books and issuing Players Club cards, handle special coupons, and any other business.
- Coordinating promotions and events.
- Ensure the safety and security of guest and employees.
- Assist when needed with Promotions & Special Events setup / teardown, executions and announcing.
- Other duties as assigned.
STANDARDS OF PERFORMANCE
- Maintaining a professional working relationship among all personnel.
- Oral and written communication skills.
- Willingness to assume responsibility relative to the Players Club.
EDUCATION, TRAINING, AND EXPERIENCE
- A high school diploma or GED equivalent. Zero to two years experience in customer service or clerical.
- Ability to obtain and maintain a valid gaming license.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand;
- walk; reach with hands and arms; use fingers to handle, or feel objects, tools, or controls; climb or balance; stoop, kneel, crouch, or crawl;
and talk or hear. The employee may be required to lift and / or move up to 50 pounds. The noise level in the work environment is usually moderate to loud.
The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.
Churchill Downs Incorporated is an Equal Opportunity Employer. M / F / D / V EOE
Qualifications
Skills
Behaviors
Preferred
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Team Player : Works well as a member of a group
Enthusiastic : Shows intense and eager enjoyment and interest
Motivations
Preferred
Goal Completion : Inspired to perform well by the completion of tasks
Education
Preferred
High School or better.
Experience
Required
Less than 2 years : Customer Service experience
Preferred
Casino experience
Licenses & Certifications
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