Healthcare Customer Service Representative

Description :

• Potential candidates will need to function in a high phone call volume setting*
• Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
• Listen and obtain information from callers in a professional, systematic and organized manner
• Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
• Assume responsibility for self-development and career progression
• Maintain flexibility in efforts to provide quality service to our members and help achieve business and

operational goals

Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as

outlined by company standards

• May be required to work weekends and / or holidays, as needed
• Maintain confidential information standards within a fast paced environment
• Relate to a diversity of requests
• Identify customer needs and circumstances
• Tactfully question and obtain necessary information
• Recognize, handle, and refer situations of an emergent nature

Qualifications :

• Healthcare customer service experience highly preferred
• Knowledge of Microsoft Outlook and Microsoft Word
• Exemplary communication and phone skills
• Ability to maintain high level of confidentiality
• Regular attendance is required

Hours :

The hours for the position are 8am-430pm Arizona time Mon-Fri.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.