Technology Improvement Leader

About the Role

As a Technology Improvement Leader, your purpose is to drive efficiency and productivity by identifying and implementing process enhancements across the technology ecosystem.

This position is a member of the technology organization and a member of a team accountable for ongoing process improvements, best practices, agile coaching, metrics and dashboarding and internal escalations.

The role will also take ownership of managing continuous improvement initiatives within the technology space as well as taking leadership of implementing one-off improvement initiatives.

The role requires a degree of flexibility and collaborative working as part of the Technology organization, as well as working closely with their colleagues including both the Product and Customer Success organizations.

Conditions of Employment

• You must be a U.S. citizen to qualify for this position.
• You must successfully pass a background investigation and achieve Public Trust security clearance.
• REMOTE POSITION

Responsibilities

• Taking ownership for leading the deployment of existing and new service architectures across the Product portfolio
• Leading the implementation of individual, ad-hoc initiatives and projects to deliver continuous Process Improvement activities
• Partnering with Infrastructure Architecture teams and external vendors to resolve global incidents and change issues
• Developing and maintaining collaborative working relationships with Commercial and Technology colleagues, stakeholders, and teams
• Facilitating effective Change Management across all process improvement activities
• Mentoring and coaching through feedback and coaching to ensure continuous improvement, the sharing of ideas, and innovation delivery
• Define and oversee live products monitoring and internal escalations. Create live products monitoring and escalation procedures for all LNIP products.

Define, drive implementation and compliance, monitor trends, take actions as needed. Define and implement escalation process.

• Define and implement system performance monitoring.
• Responsible for tools and process management including serve as admin for Azure DevOps, Confluence restructure and administration, broader integration of Sonar into existing DevOps practices as well as Aha administration.

Requirements

• Have excellent problem-solving experience involving leading teams in identifying, researching, and implementing successful resolutions
• Extensive Agile Coaching Experience
• Have a Proven knowledge of change management principles.
• Ability to identify Root Cause Analysis facilitation and management
• Ability and experience with Understanding metrics. Ability to create metrics dashboard
• Have experience in building, managing, and mentoring teams to deliver successful Business objectives and projects
• Have experience of developing and implementing successful Change and Improvement initiatives
• Advanced process improvement skills.
• Have organization / project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size

and complexity.

Have excellent knowledge of Service Architecture and Change Management principles

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

• Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
• Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
22 days ago