Retail Performance and Store Operations Lead - DENVER-()
Description
Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities.
Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.
Your Role
The Lead for Retail Performance and Store Operations supports the Sales Support Manager or RP&SO Senior Manager by overseeing the shipping and receiving of merchandise including supporting and processing store directed online order requests.
You will manage resources and operational processes to support sales and maximize store profitability. The Receiving Lead may also be a Manager on Duty and help lead the stores daily operations.
You will work in store and report to the Sales Support Manager.
What You'll Do
- Implement prioritization of tasks for daily store operations and support
- Communicate with appropriate division regarding shipment delays and errors
- Works with Store Management and Associates to fulfill customer orders and transfers
- Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
- Fields calls from customer service on order changes including address changes, cancelations, and customer issues
- Serves as a liaison between the online fulfillment center and store operations
- Follows all safety procedures on the dock and in all other work areas
What You Bring
- 1-3 years of relevant experience, luxury retail fashion experience
- Excellent customer service skills
- Ability to perform basic math computations
- Basic proficiency with MS Office Product Suite
- This role may require carrying up to 35 pounds
- A flexible work schedule
Qualifications
Primary Location
United States of America-Colorado-DENVER-Denver-Denver Store
Supply Chain / Logistics / Operations
Job Posting
Jun 19, , 7 : 25 : 31 PMEqual Pay Transparency : Colorado employers shall include the job title, compensation range, benefits description and application means for all internal and external job postings.
Please note that the compensation range is a reasonable estimate.
Overtime Status
Non-exemptMaximum Pay Range $ : 28.00Minimum Pay Range $ : 23.00
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