Client Success Specialist
VirtualVocationsAppleton, Wisconsin, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Tier 1 Client Success Specialist to provide technical support across the client's HRIS platform.
Key Responsibilities :
Act as a subject matter expert on the client's HRIS platform and handle escalated cases
Resolve support inquiries via phone and ticketing system while collaborating with cross-functional teams
Identify trends in support tickets to recommend process improvements and contribute to internal knowledge bases
Required Qualifications :
2+ years of experience in customer support or technical support, preferably in a SaaS or HR tech environment
Experience in specific domains such as payroll, benefits, or compliance
Proficiency in support tools such as Zendesk, Salesforce, HubSpot, or Intercom is a plus
Ability to work cross-functionally with Product, Engineering, and Customer Success teams
Self-motivated with a proactive approach to customer service and process improvement
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Client Specialist • Appleton, Wisconsin, United States
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