The Customer Service Supervisor’s role is to generate profitable growth through the sale and distribution of refreshing beverages, innovative customer-focused marketing programs and superior customer service .
- The Customer Service Supervisor accomplishes this through oversight, management, coaching and training of the Customer Service positions whose primary duties include : a) prompt, courteous and accurate dispatching of customer equipment repair calls to the MEM Service Techs and related internal records processing of such calls;
- and b) answering incoming calls and determining appropriate action required to satisfy the needs of the Customer (both external and internal customers);
c) ensure and drive efficient service dispatch through proper IFS processes and tools; d) Provide coverage and support across the entire support department e) Manages WP and Wis-Pak shipping department team.
Through superior customer service, the Customer Service Supervisor and their team can help the Company achieve its vision to be the pre-eminent sales and distribution organization.
REQUIREMENTS
- Professional sales and customer service experience; Strong supervision, coaching and leadership skills. Knowledge of the beverage distribution business is important.
- 4 years of business or equivalent years of beverage industry experience. Will train right candidate with 2+ years Customer Service experience.
- Ability to provide exceptional customer service through problem resolution and strategic planning.
- Excellent communication and interpersonal skills. Must be persuasive and diplomatic.
- Ability to lead to problem solve with both internal and external customers.
- Understanding of service tools (internal program is IFS, but any service program is preferable)
- Knowledge of Microsoft Office products Excel and Outlook.
- Knowledge of basic shipping procedures (Fed-Ex or UPS).
- Personal qualities : Strong motivator and communicator who is willing to help, support and recognize staff for their contributions.
Creative, goal-oriented team player that is both internal and external customer-focused. Continuous improvement attitude.
Ability to create a comfortable yet performance-oriented environment during discussions with customers and employees.
We respond to all applicants once a hiring decision has been made - please check your email regularly for communications from us.
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