Description :
Hybrid : 1st week (5 days) onsite for training and to pick up equipment, then remote thereafter.
Experience in a high-volume call center required.
Experience with Epic, RL Solutions and Sysco Soft phone desired.
Excellent active listening skills and strong abilities to hear key components of patient feedback in order to effectively triage complaints and / or grievances.
Excellent customer service and communication / interpersonal skills, both over the telephone, email and directly.
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