Client Services Web Specialist

Job Description

This is a remote position.

Client Services Web Specialist

Equisolve prides itself in being best-in-class in client services and is seeking to add a talented, motivated, Client Services Web Specialist to our team.

As a Client Services Web Specialist, you will be the key point of contact for all clients in making updates to their investor relations and corporate websites using a proprietary content management system.

The ability to balance speed and accuracy is critical to being successful in this role as well as being able to communicate with clients at all levels effectively.

Experience in working with public companies and investor relations clients is a must to be successful in this role.

We welcome telecommuters and are 100% set up for remote work.

What You'll Be Doing :

• You'll be working with public companies to manage and maintain their investor relations and corporate websites
• As a Client Services team member you will act as the main point of contact for all client requests
• Work from a ticket system to manage and reply to requests submitted by clients and to manage system tickets automatically generated from press releases and SEC filings
• Utilize the internal Content Management System to make website updates as requested by clients and generated by automated processes
• Complete all work accurately and timely while meeting response and accuracy SLAs
• Act as an internal expert in the client’s earnings process and make website updates as needed during earnings
• Communicate directly with clients at top levels to update them on the status of their requests or to clarify requests
• Provide direction and recommendations to clients based on best practices
• Communicate and coordinate across internal teams when needed for additional development or creative work
• Work across internal teams to highlight any system or platform issues and to identify new feature opportunities
• Act as an expert in the CMS system and complete client trainings on the CMS as needed

Requirements

• You have experience working with Investor Relations clients and public companies
• You are meticulous and accurate in your work
• Experienced working in fast-paced customer-centric environments (you love helping clients)
• Experienced in web content management and / or system management tools
• Good working knowledge of HTML and CSS
• Experienced in regularly interacting with top-level contacts via email and calls
• Strong communication and problem-solving skills
• Ability to work under tight timelines and SLAs
• Ability to multitask
• Help desk, client services or project management experience is preferred
• Experience working with a web design agency or digital company is preferred

Benefits

• Work from home with an A+ team in a casual work environment
• Medical, dental, and vision benefits
• 401k
• Short term & Long term disability
• Life insurance
• Pet insurance
• Continuing education, training, and support
• Generous PTO
• All equipment will be provided to you

Requirements

You have experience working with Investor Relations clients and public companies You are meticulous and accurate in your work Experienced working in fast-paced customer-centric environments (you love helping clients) Experienced in web content management and / or system management tools Good working knowledge of HTML and CSS Experienced in regularly interacting with top-level contacts via email and calls Strong communication and problem-solving skills Ability to work under tight timelines and SLAs Ability to multitask Help desk, client services or project management experience is preferred Experience working with a web design agency or digital company is preferred