Ticket Office Assistant Manager

Ticket Office Assistant Manager

76427BR

Campus : Tempe

Ticket Office Asst Manager

Job Description

Under general direction, assists in planning, organizing and controlling the operations of a central ticket office. Supervises employees on a daily basis.

Reports to the Ticket Office Manager. Adheres to NCAA and Pac-12 rules and regulations, as well as the policies and procedures of the department, the university and the Arizona Board of Regents.

Job Family

Theatrical & Public Events

Department Name

SDA Administration

Full-Time / Part-Time

Full-Time

VP Code

Scope of Search

Open

Grant Funded Position

This is not a grant funded position and is not contingent on future grant funding.

Salary Range

Depends on experience

Close Date

24-February-2022

Category

Essential Duties

• Assist in the day to day operations of the ticket operations unit.
• Provide exceptional customer service to all constituents, through in-bound calls, out-bound calls, emails and day of game sales.
• Supervise, train and schedule part-time and student workers.
• Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and Fanuser.
• Manage game day operations of selected ASU athletic events and provide assistance in other assigned sports, including post-game summaries including attendance and sales reports.
• Assist with the season ticket renewal process for all ticketed events.
• Build season, events and individual games utilizing Ticketmaster software.
• Oversee student ticketing for all sports.
• Other duties as assigned by the Director of Ticket Operations.
• Complies with all NCAA, Pac-12 and Arizona State University rules, regulations and policies.
• Assumes office management responsibilities in Directors absence; performs students and part-time staffs jobs in their absence.
• Recommends new or revised department policies and procedures; coordinates and implements improved changes in policies and procedures affecting the Ticket Office;

assists in updating policy and procedure manual.

Assists with customer service special needs or difficult work activities of students and part-time staff or other staff members;

evaluates and resolves problems presented by Ticket Office staff.

Applies functional knowledge to analyze and respond to matters requiring comprehensive knowledge of policies and department procedures;

authorizes exceptions to policies within defined limits.

• Assists in setting prices for various activities and events.
• Trains students and part-time staff in customer service, ticketing system (e.g., data entry, ticket printing), balancing ticket sales, phone sales and various clerical duties.
• Accumulates and tabulates hours of part-time employees (e.g., students, ancillaries, temporary employees) and reports to departmental payroll representative.
• Recommends organizational adjustments to efficiently and effectively accomplish assigned objectives for Ticket Office operation.
• Interacts with departmental business office, priority ticketing, marketing / promotions and event management to accomplish ticket operation objectives.
• Assists in ensuring reliability and accuracy of ticketing database.

Minimum Qualifications

Five years of related ticket office experience which includes one year supervisory experience; OR, Associate's degree in Business Administration or related field AND three years of ticket office experience which includes one year supervisory experience;

OR, Any equivalent combination of experience and / or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Evidence of a Bachelors degree in a related field and two (2) years experience working in a ticket office which includes one year experience in a university athletic ticket office.
• Experience with ticketing system databases; preferably Ticketmaster, Account Manager, and TM Entry.
• Ticket office experience working in a Division 1 university or professional athletics environment.
• Demonstrated knowledge of supervisory practices and principles.
• Evidence of verbal and written communication skills.
• Experience in organizing work for oneself and others.
• Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
• Experience leading by example in communicating, participating and encouraging support of employer's sustainability programs.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and / or are subject to resolution of conflicts
• Clearly communicate to perform essential functions
• Travel to and from events as well as to post-season events with assigned sports
• Regular use of standard office equipment including, but not limited to : computer workstation / laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer / technology peripherals
• Use basic office support software (word processing, email, presentation software and spreadsheets).
• Assist in the management and maintenance of ticketing system databases, including Ticketmaster, Account Manager, and TM Entry
• General supervision received from the Ticket Office Manager
• Supervises 10-20 student and part-time staff members

Department Statement

The mission of Sun Devil Athletics (SDA) is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university.

SDA is fully committed to the principles of student-athlete welfare, institutional control, gender and ethnic diversity, and sportsmanship.

This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards.

SDA is committed to a leadership role within the university, community, the Pac-12 Conference, and the nation.

SDA is committed to recruit, retain and develop a diversified workforce.

ASU offers a tuition discount for the employee, their spouse and dependents and a competitive benefits package including paid vacation and holidays, health insurance and more.

For more benefits information, please visit http : / / cfo.asu.edu / hr-benefitsenrollment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access.

This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves.

Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines.

ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national ori