System Development Engineer - Incident Management, AWS Incident Response

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running.

We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Incident Response (AIR) team is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by providing large scale event and incident management.

Our automated systems quickly detect and localize impact while we drive mitigation and resolution through expert incident management.

Much of our engineer time is spent on projects to improve the tooling and automation.

As a System Development Engineer on the AIR team you will use data learned from those incidents to drive further systems and software development improvements into the automation and tooling so that the next event is shorter or avoided entirely.

You will participate on project teams to expand use of our tooling to additional areas across Amazon. If you're looking for a supportive team with great growth potential and an opportunity to make a huge impact, this is the team to join!

Responsibilities

• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Design, build, and enhance incident detection and management tools
• Participate in Agile sprints to improve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength

Our uniquely broad view of AWS allows growth in many dimensions. Join the AIR team and gain a breadth of perspective over AWS few can enjoy.

We will help you identify areas of interest, grow with mentors through formal and informal mentorships. We work and train together so that we are always learning from one another.

AIR has a strong culture of celebrating and supporting the career progression of our team members.

About the team

ABOUT AWS : Diverse Experiences

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

• 2+ years of non-internship professional software development experience
• 1+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
• Experience in networking, storage systems, operating systems and hands-on systems engineering
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby

PREFERRED QUALIFICATIONS

• Experience working in an Agile environment using the Scrum methodology
• Experience utilizing AWS cloud solutions in a DevOps environment
• Experience with distributed systems at scale
• Experience driving and managing large troubleshooting efforts
• Experience dealing effectively with internal customers during problem resolution and operating efficiently under pressure
30+ days ago