Director, Unified Communications and Network Services

Description

The Director of Unified Communications & Network reports to the VP, Information Technology and is responsible for the strategic leadership and operational management of the organization’s network infrastructure, unified communications (including cloud-based call center telephony platforms, corporate telecommunications solutions, messaging, and collaboration platforms). This role combines hands-on technical expertise with visionary leadership, ensuring the reliability, security, and scalability of all network and communications systems. The Director leads a diverse team of ACA full-time associates and near-shore / off-shore resources, driving operational excellence and innovation to guarantee service availability of unified communications & network services to internal and external stakeholders.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions listed below.

Network Services Management

• Lead the design, implementation, and maintenance of network infrastructure (LAN, WAN, VPN, wireless).
• Oversee network security appliances and services, including firewalls and load balancers.
• Monitor network performance, ensuring high availability, reliability, and security, leveraging AI NetOps and AI-augmented observability and monitoring solutions either in-house or through a 3rd party.
• Develop and enforce network policies, procedures, standards.

Unified Communications & Telephony Management

Cloud Networking & SASE Implementation

Cloud Services Management

Team Leadership and Development

Project Management

Security and Compliance

Success Metrics

Success in this role will be measured by :

Qualifications

Preferred Qualifications

Supervisory Responsibility

This position manages a team of Infrastructure Engineers, Unified Communications Specialists, Cloud Networking Engineers, and Network Administrators, including ACA full-time associates and near-shore resources This position also oversee staff activities, provides administrative support, and offers coaching and mentorship.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type / Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday with occasional schedule adjustments for night and weekend work.

Travel

This position will require up to 10% travel.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our  Employee Privacy Notice .