Durable Medical Services Representative - Vandalia, IL

Durable Medical Services Representative - Vandalia, Il

Durable Medical Services Representatives provide customer service to clients and referral sources, conducts over-the-counter sales, prepares paperwork for processing, and monitors department supplies.

Hours : 8 : 30am-5pm - Vandalia, IL area

Responsibilities

• Assists in account receivable management.
• Assists in assembling customer charts and filing paperwork appropriately.
• Assists in resolving customer equipment problems and issues.
• Develops and maintains working knowledge of current home care products and services offered, and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
• Ensures all billing, posting, insurance denials, inquiries, orders, deliveries, service, and pickups are handled in an accurate and timely manner.
• Gathers and coordinates all customer information and processes paperwork, including preparation of paperwork for billing process.
• Monitors office supply levels and places appropriate orders as approved by the Durable Medical Services Manager.
• Performs over-the-counter sales functions, and handles cash transactions efficiently and accurately. Performs the end-of-the-day cash account balance.
• Provides recommendations to callers and walk-in customers regarding supplies and equipment that can be utilized to meet the customer's needs.
• Screens and directs telephone calls, and takes orders from referral sources.
• Verifies insurance eligibility of clients.

Requirements

High School (Required)Driver's License - State of Illinois

Compensation

Estimated Compensation Range $16.94 - $26.26

Pay based on experience