Client Services Manager

VirtualVocations
Portland, Oregon, United States
Full-time

A company is looking for a Manager, Client Services to oversee billing and client services operations.Key ResponsibilitiesManage billing associates, including hiring and performance appraisalsMonitor service level agreements and implement action plans to meet goalsHandle escalated service issues and identify process improvement opportunitiesRequired QualificationsBachelor's Degree with 2-4 years of related experience or High School Diploma / GED with 4-6 years of related experienceExperience in managing teams and operationsAbility to analyze performance metrics and recommend improvementsExperience in project management and resource allocationFamiliarity with Internal Controls for Financial Reporting processes

5 days ago
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