Network Operations Center Manager

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE : AES), a Fortune 500 company that's leading the charge in the global energy revolution.

With operations spanning 14 countries , AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022.

And with our certification as a Great Place to Work , you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023 , we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide.

As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24 / 7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it.

Apply now and energize your career with a true leader in the global energy transformation.

Key Responsibilities :

• Lead and manage a team of NOC engineers responsible for monitoring, troubleshooting, and operating our global network infrastructure.
• Oversee the day-to-day operations of the NOC, ensuring adherence to established processes, procedures, and service level agreements (SLAs).
• Manage escalations and incidents, providing timely resolution and effective communication to stakeholders, including internal teams, vendors, and service providers.
• Coordinate with vendors and service providers to address network-related issues and ensure the timely resolution of service outages and performance degradation.
• Develop and maintain strong relationships with internal stakeholders, including IT / OT teams, engineering teams, and business units, to facilitate effective collaboration and coordination of network operation activities.
• Implement and maintain tools and systems for network monitoring, alerting, and incident management, ensuring optimal performance and reliability.
• Develop and maintain operation runbooks, processes and procedures.
• Provide regular reports and updates on network performance, incidents, and operational metrics to management and other stakeholders. Qualifications :
• Minimum of 7 years of experience in network operations, with at least 3 years in a managerial or leadership role overseeing a NOC team.
• Strong technical background in networking, with a solid understanding of network protocols, technologies, and infrastructure components.
• Experience managing large-scale, global network environments, preferably in a multi-vendor environment.
• Proven ability to manage escalations and incidents effectively, with a focus on minimizing impact and restoring service quickly.
• Excellent communication and interpersonal skills, with the ability to interact confidently with internal teams, vendors, and senior management.
• Strong leadership and people management skills, with the ability to motivate and develop team members.
• Experience working with network monitoring and management tools such as SolarWinds, Nagios, or equivalent.
• ITIL certification or experience with IT service management processes is highly desirable.
• Ability to work under pressure and handle multiple priorities in a fast-paced environment
6 days ago