Business Analyst - Bank Operations

About This Job

The main purpose of this job is to partner with business process owners to understand and document processes, as well as identify and design automation solutions.

Essential Functions

Plan and lead Agile discovery meetings with business process owners and developers

Work with business process owner to observe processes to analyze steps, interdependencies, and required applications

Think creatively to identify opportunities, non-technical or technical solutions, while completing and refining the cost benefit analysis

Create feasible action plans for the solutions to be implemented

Create automation design documents and validate with business process owners

Document existing and changing requirements while influencing for the optimal solution

Improve existing processes with either non-technical or technical solutions

Obtain required test data; plan and validate functional & quality assurance testing

Collaborate with project stakeholders for test scripts, QA, and deployment

Develop and perform rigorous User Acceptance Testing, in conjunction with process owners and project team

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Intermediate knowledge of business analysis, including how to utilize flow charts

Ability to work with a range of technologies including RPA, OCR, and eSignature platforms

Ability to liaise between developers and process owners to identify and design automations

Strong problem-solving and logic-based reasoning skills

Ability to produce clear and concise documentation

Ability to work in an agile environment

Ability to conduct interviews and build relationships across business, functions, and IT stakeholders

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Visio, Excel, Teams and Outlook

Education & Experience

Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required

3+ years experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation required

Interest or experience in RPA technology preferred

Six Sigma Green Belt certification preferred

Hybrid Schedule : In office 1 days per week

Level of role is determined by knowledge, experience, skills, abilities, and education

For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.

This compensation range is for the Business Analyst II - Bank Operations or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs.

The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled.

At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation.

A reasonable estimate of the current base pay is $69,500 to $93,000 annually.