Senior Director of Owner and Guest Support

VirtualVocations
Redding, California, United States
Full-time
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A company is looking for a Senior Director of Owner and Guest Support.Key ResponsibilitiesLead a multi-channel service organization to improve service quality and customer satisfactionCollaborate with Product, Sales, and Operational teams for seamless service deliveryDrive the adoption of new tools and processes to enhance service operationsRequired QualificationsBachelor's degree required10+ years of experience in leading large-scale service operations, preferably in a technology or SaaS environmentProven ability to use data and analytics for decision-making and performance improvementExperience with service operations and customer experience metricsA bias toward action and readiness to tackle challenges

1 day ago
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