Therapy Support Specialist, Pelvic Health - Cleveland, Ohio.

Careers that Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions we’re a market leader and growing every day.

You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value and opens doors.

You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success.

Together, we can transform healthcare.

Join us for a career in sales that changes lives.

Business Description

Pelvic Health is part of the Neuroscience Portfolio. Our therapies treat patients suffering from overactive bladder, non-obstructive urinary retention and fecal incontinence with our sacral neuromodulation (SNM) systems InterStim X️ and InterStim️ Micro;

and our percutaneous tibial neuromodulation (PTNM) system NURO️. More than 400 million people worldwide have incontinence, and many of them limit their lives socially, professionally and personally because of their condition.

Our goal is to expand access to our therapies so we can help potentially millions of people get their lives back

to learn more about products.

A Day in the Life :

At Medtronic, the Therapy Support Specialist supports the Interstim Therapy groups in the areas of surgical coverage, follow-up, support, troubleshooting, customer service and education within a territory.

In certain instances, this role may be engaged in basic market development activities depending upon the needs of the assigned territory.

Responsibilities may include the following and other duties may be assigned.

• Represents Medtronic Neuromodulation during surgeries and implants by providing all necessary equipment and products required for the implant, demonstrates expertise in all aspects of implant, follow-up support and troubleshooting techniques (such as proper device selection, appropriate programming, correct implantation and testing of all device systems).
• Maintains current knowledge about assigned products and services as well as competitive products.
• For new and existing accounts, this position is able to proactively identify needs and teach a broader level of caregivers and account employees.
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies.

This is achieved by coordinating : one on one sessions, in service education programs, seminars and / or outside symposiums.

• Assists district manager and in-house training department in education / training of new employees in the district (therapy consultants, clinical specialists, field clinical engineers, etc.).
• Provides sales support during or following cases such as completing the necessary documentation (for example : implant registration, temporary id cards, packing list) and is able to execute invoices in a variety of different situations.

This position is able to place an order with customer service for pending purchase orders and product replacement.

• Maintains open and effective communication with all district personnel, customers and other Medtronic employees.
• Contributes to the completion of milestones associated with specific projects at the regional and / or national level.
• Has an understanding of all quality policy / system items that are applicable.
• Follows all work / quality procedures to ensure quality system compliance and high quality work.
• Performs other related activities, as assigned.
• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

We seek out and hire a diverse workforce at every level : We need fresh ideas and inclusive insights to continue to be an innovative industry leader that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic

Must Have : Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or GED AND a minimum of 6 years of patient care / clinical experience; or
• Associate’s Degree AND a minimum of 4 years of patient care / clinical experience; or
• Bachelor’s Degree AND a minimum of 2 years of patient care / clinical experience.

Nice to Have

• Bachelor’s or Master’s Degree
• Clinical skill and knowledge (ex. ability to conduct a simple trial, implant and / or refill a pump)
• Clinical experience with implantable Neuromodulation products and stim experience
• Experience in servicing medical personnel on product use
• Experience working with a medical device or pharmaceutical company and clinical experience in a specialty area : urology, surgical, RN, neurology, neurosurgery, orthopedic, operating room, or home health care
• Ability to communicate effectively with sales and health care professionals
• Ability to coach others on use of products and clinical applications
• Excellent organizational skills
• Ability to prioritize under pressure
• Ability to manage multiple tasks simultaneously

Preference will be given to local qualified candidates and candidates with Medtronic experience