Product Strategy and Operation Lead, Seller Experience - TikTok Shop - Seattle

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users.

We are looking for passionate and talented people to join our US product marketing team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

We're seeking an exceptional Strategy and Operation Lead to spearhead our efforts within the product team. As the driving force behind our seller ecosystem, you'll have the opportunity to shape the future of e-commerce on one of the world's most dynamic platforms.

We're looking for a leader who can combine strategic acumen with operational prowess to propel our seller experience to new heights.

Responsibilities

• Craft and execute innovative strategies to elevate the TikTok Shop seller experience across multiple dimensions, from policy & moderation, order & fulfillment, partner integration, and seller support.
• Collaborate closely with product and business teams to identify, prioritize, and shape business and product solutions that drive seller efficiency and satisfaction.
• Harness the power of data analytics to uncover actionable insights and opportunities for continuous improvement, ensuring that our seller ecosystem remains ahead of the curve.
• Lead by example in driving operational excellence, streamlining internal processes, and scaling seller support to meet the evolving needs of our growing community.
• Nurture and empower a team of strategy and operation professionals, fostering a culture of collaboration, accountability, and value-driven innovation.

Qualifications

• Exceptional analytical skills and a demonstrated ability to leverage data-driven insights to inform strategic decision-making and drive business results.
• Outstanding communication and interpersonal skills, with a knack for influencing and collaborating effectively across diverse teams and organizational levels.
• Strong leadership capabilities, with a history of successfully leading cross-functional teams and delivering impactful outcomes on complex initiatives.
• A passion for technology, e-commerce, and innovation, coupled with a deep understanding of online marketplace dynamics and customer behavior.
• A natural ability to thrive in a fast-paced, ambiguous environment, coupled with a proactive and adaptable mindset that embraces change as an opportunity for growth.

Preferred Qualifications

• A bachelor's degree in business administration or a related field; an MBA or equivalent qualification is highly desirable.
• A proven track record of 5 years in e-commerce, business operations, or strategy roles, with a focus on delivering exceptional seller experiences and navigating complex marketplace dynamics.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2.