Business Intelligence Analyst

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation.

MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values.

This includes attendance, participation, and contribution in local safety committee meetings as needed.

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Job Summary

The Business Intelligence Analyst will be responsible for designing, developing, and maintaining reports, analyses, and dashboards that help drive key business decisions.

The Business Intelligence Analyst will help convey complex analytical findings through elegant data visualizations, including charts, maps, and infographics.

The Business Intelligence Analyst will also serve as a liaison between stakeholders and technical teams to achieve the goal of providing actionable insights into current performance.

Using visualization techniques and quantitative skills, the Business Intelligence Analyst will help analysts, researchers, and stakeholders to clarify the story they want to tell with data and advise on the best ways to communicate these stories through a visual medium.

Supervision

No direct reports.

Duties & Responsibilities

Build and iterate on data visualizations designed to tell a story and let the data speak for itself while setting the direction for future reporting.

Assist with designing the user interaction and experience for interactive tools and dashboards using business intelligence tools, graphic design software, and / or web design.

• Work with analysts and stakeholders to solve quantitative and spatial visualization problems. Advise on best practices for data structure and analysis to communicate key messages accurately and effectively.
• Recognize and adopt best practices in reporting and analysis : data integrity, test design, analysis, validation, and documentation.
• Perform assigned tasks involving data visualization and dashboards. Design and prepare reports, blog entries, and presentations, including charts, maps, and other visualizations.
• Respond to each inquiry, whether from a customer, vendor, or coworker in a courteous and professional manner.
• Assist with other duties in OPMI as needed, including providing support to Data Strategy and Strategic Research verticals and cross-team projects.
• Perform all other duties and projects that may be assigned.

Supervision

No direct reports.

Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.

Minimum Requirements & Qualifications

• Bachelor’s degree from an accredited insituttion in Data / Information Design, Graphic Design, Computer Science, Fine Arts, Urban Planning, Information Systems, Analytics, or related field.
• Two (2) years of work experience in data science, business analytics, business intelligence, or quantitative analysis.
• Expertise with one or more business intelligence tools (e.g., Tableau or PowerBI). Portfolio of past work showing skill with analyses or data visualization.
• Experience in query writing and tuning (e.g., SQL, Access). Familiarity with Python or R.
• Proficiency in data lineage : including sources of data, how metrics are aggregated and how resulting business intelligence is consumed and interpreted by the business.
• Advanced ability to draw insights from data and clearly communicate them (verbal / written / visualized) to the stakeholders and senior management as required.
• Experience conducting large-scale data analysis to support business decision making.
• Must possess effective organizational, analytical, multi-tasking and time management skills.
• Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
• The ability to provide internal and external customers with a courteous and professional experience.
• The ability to work effectively with a diverse workforce.

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
• A master’s degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide / professional certification in a related field substitutes for one year of experience.

Preferred Experience and Skills

• Proficiency with graphic design tools (e.g., Adobe Creative Suite) or web design (HTML, CSS, JavaScript) a plus.
• Project management experience.
• Interest or background in transportation.

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