Role : Program Manager
Location : - Novi, MI or Bay Area, CA
Duration : Contract
Delivery management for a large logistic customer account
Position Description As an Experience Delivery Partner Manager at Client, you will be a part of hyper growth organization working with top fortune 50 companies customers building customized, modern and scalable solution and applications
Responsibilities You will work directly with the customer, vertical & practice head to deliver the services to the customer and build a large team for delivery excellence.
Practical Responsibilities
- Maintaining positive relationships with customers.
- Identifying customer needs and overseeing delivery within the business context.
- Leading the delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with delivery partner and client partner to determine the company's services, delivery criteria, and solutions for issues that may arise.
Requirements
- Minimum 15 years experience in IT Services & from Computer Engineering Computer Science background
- Must have handled Large portfolios in logistics services domain
- Must have grown & driven offshore portfolios in the range of USD 10MM and Headcount > 100 employees in offshore ODCs and in onsiteoffshore models.
- Proven experience in high volume rampups of teams
- Proven & experience in client management, coordination, and negotiation skills. Must have the ability to connect closely with the customer.
- Proven & experience in Delivery Management for cross & nextgen skills and projects, using methodologies such as Agile (SCRUM, Feature Driven, Lean, etc.)
- Preferred expertise in Java, Node, Spring, Hibernate, Web Services, Cloud, MicroServices
- Must be well readversed in NextGen technologies such as Digital, Cloud, etc.
- Proven experience in PreSales & Solutioning for deals, RFPsRFIs, proposals, etc.
- Strong P&L & Operational Management experience
- Strong People Management, Mentoring and leadership skills.
- Excellent written, spoken and presentation skills.
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