Job Title : Technical Operations Engineer III / Application Support Engineer / Application Support AnalystLocation : Montvale, NJ - Hybrid Role, will need to be located near Montvale, expected to come into the office twice a week.
Long TermClient : KPMGPlease note this role is contract to hire, so candidates should be eligible to convert.Summary : Responsible for providing technical support and maintenance for software applications.
This role involves troubleshooting issues, ensuring smooth operation of applications, and providing assistance to users.
The Application Support Engineer will collaborate with various teams, including development, IT, and customer support, to resolve application-related problems and enhance user experience.
Key Responsibilities : Incident Management : Respond to and resolve application-related issues reported by users.Track, prioritize, and document incidents using a ticketing system.
Provide timely updates to users and stakeholders on the status of issues.Troubleshooting and Problem Resolution : Diagnose and troubleshoot application problems, including software bugs, performance issues, and configuration errors.
Utilize log files, monitoring tools, and other diagnostic resources to identify root causes.Collaborate with development teams to implement fixes and workarounds.
System Monitoring and Maintenance : Monitor application performance and availability using monitoring tools.Perform routine maintenance tasks, such as software updates, patches, and backups.
Ensure applications meet security and compliance standards.User Support and Training : Assist users with application-related questions and provide guidance on best practices.
Develop and deliver training materials and sessions for and maintain user documentation, FAQs, and knowledge base articles.
Collaboration and Communication : Work closely with development, QA, IT, and customer support teams to address application issues.
Participate in regular meetings to discuss application performance, upcoming releases, and support needs.Communicate effectively with both technical and non-technical stakeholders.
Continuous Improvement : Identify areas for process improvement and contribute to the development of support best practices.
Participate in post-incident reviews and contribute to the development of preventive measures.Stay updated on industry trends and emerging technologies related to application support.
Qualifications : Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
5-7 years of proven experience in application support, software troubleshooting, or a related technical support role.Strong understanding of software applications, databases, and operating systems.
Proficiency in languages (e.g., .NET / C#, PowerShell) and SQL.Excellent problem-solving skills and attention to detail.Strong communication and interpersonal skills.
Ability to work independently and as part of a team.Experience with cloud platforms (e.g., Azure) and monitoring tools is a plus.
Key Competencies : Technical Expertise : Deep understanding of software applications, databases, and IT infrastructure.Analytical Skills : Ability to analyze complex issues and identify root causes.
Communication : Clear and effective communication with both technical and non-technical stakeholders.Customer Service : Strong commitment to providing excellent user support and service.
Teamwork : Collaborative approach to working with cross-functional teams.Adaptability : Ability to adapt to changing priorities and technologies.
Required Skills : CUSTOMER SUPPORTTECHNICAL SUPPORTAPPLICATION SUPPORTMAINTENANCEOPERATIONSAdditional Skills : CCUSTOMER SERVICERETAIL SALESAPPLICATION PERFORMANCEPROBLEM RESOLUTIONSHELL SCRIPTINGPROBLEM-SOLVINGDOCUMENTATIONPROCESS IMPROVEMENTIT INFRASTRUCTURESQLSOFTWARE TROUBLESHOOTINGQABACKUPS.
NETINCIDENT MANAGEMENTCUSTOMER SERVICE ORIENTEDProficiency in languages (e.g., .NET / C , PowerShell) and SQL
Applications Engineer
The Applications Engineer is responsible for providing efficient and professional technical and commercial support to internal and external customers for our ES-Commercial Purification and Disinfection products business within the industrial and municipal industries. We strive to provide not only su...
Applications Analyst (Maquet Cardiovascular, LLC: Wayne, NJ)
MAQUET Cardiovascular, LLC; Wayne, NJ): The Applications Analyst contributes to the process of requirements collection, specifications generation, design, development, implementation, and production support of applications supported by the US IT Applications development team. Designing, implementing...
Senior Software Engineer - iOS (Remote)
Work with minimal technical supervision and supplemental engineering support. A recognized entertainment organization in New Jersey has a great Remote opportunity awaiting a new Senior Software Engineer - iOS. The Senior Software Engineer - iOS will:. Analyze and optimize application code for effici...
Enterprise Application Engineer
Minimum 3 years experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability. Requires broad knowledge of the spec...
Enterprise Application Engineer
Minimum 3 years experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability. Requires broad knowledge of the spec...
Enterprise Application Engineer
Minimum 3 years experience in management, design, and implementation of large enterprise applications in a heterogeneous operating system environment with hands-on experience in maintaining mission-critical enterprise applications at a high level of availability. Requires broad knowledge of the spec...
Application Engineer
The Application Engineer is responsible for preparing customer quotations and providing sales support for industrial automation customers. Prepare system configuration drawings, commercial and technical proposals by studying system schematics, specifications, plans and related customer documents, co...
Controls Engineer
Provide commissioning services, customer training, validation support, warrantee support, and service support for Glatt equipment and control systems. This support will include pre-sales support and visits, supplying technical information, reviewing bid specifications, and/or preparing quotations an...
Remote Client Support Coordinator - Flexible Schedule
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. This role is entirely remote and offers full-time/Part time hours with flexibility. Comfortable working remotely and independently. Remote position (Work from home). ...
Staff Software Engineer (Azure | Remote)
Provide effective knowledge transfer and training to relevant support teams to ensure a smooth transfer of operations. The Staff Software Engineer (Azure) role will be used to develop custom solutions using various code methods for Identity and Entitlement management in the Azure space. You will als...