Job Description
Job Description
About Us
Local Eclectic’s vision is to be the globally recognized platform for showcasing emerging and independent jewelry designers, and our mission is to empower and celebrate women.
We started as a side project in 2013 and have turned into a high-growth e-commerce startup. We’ve taken a counterintuitive approach to the business (social first, customer-focused, no shortcuts, no get rich quick), and have built an authentic relationship with our customers by pairing lust-worthy products with an exceptional customer experience.
94% of the brands we feature are female-founded or led and 72% have five or fewer employees.
About the Role
We are looking for a talented, dedicated and hardworking individual to join our Customer Experience Team ahead of the busy holiday season.
This is the perfect role for someone who is open to learning and doing a variety of customer experience-related tasks.
This role is based in the West Loop in Chicago, IL and you will be expected to be in the office on Mondays and Wednesdays and provide remote support on weekends.
Must be available to work on Black Friday - Nov 29, 2024
RESPONSIBILITIES
Provide an exceptional customer experience across a variety of customer inquiry channels (chat, email, phone, text, social)
Support leadership in trend identification of customer problems
Support customers through all phases of the buying process (inquiry, purchase, delivery, returns)
Work closely with the Operations Team on Address Verifications / Return to Senders
Proactively improve systems to increase customer satisfaction
Develop robust knowledge of our product catalog
Be a positive, collaborative team player who supports other team members
Be prompt with responding to customers
Empathic and self-directed problem solver
MINIMUM QUALIFICATIONS
Excellent written and verbal communicator with strong interpersonal skills
One to two years of customer service experience - e-commerce preferred
Excellent attention to detail
Ability to quickly learn new technology systems
Comfortable working at a fast paced startup environment where change is frequent
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