Chief Operating Officer-EO500901

JOB SUMMARY :

The Chief Operating Officer (COO) will oversee all programs and operations, ensuring seamless integration and maximizing impact.

As a key member of the Executive Leadership Team, the COO will report directly to the Chief Executive Officer (CEO) and play a pivotal role in advancing and shaping the strategic direction and growth of ICL.

The COO will collaborate closely with the CEO and the Executive Team to formulate and execute long-term strategic goals.

They will be responsible for ensuring the effective and efficient delivery of services, driving ICL's mission to enhance mental health and well-being for the communities and clients it serve.

ESSENTIAL JOB FUNCTIONS : List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation.

Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

1. Provide overall supervision, leadership and direction to ICL programs.

• Collaborate with executive team to ensure communication, coordination, and active support between administrative and programmatic functions.
• Lead, develop, and mentor a diverse team of staff, promoting a culture of collaboration and continuous improvement.
• Focus on skill-building initiatives, by providing on-going professional development opportunities to enhance staff competencies and career growth.
• Identify opportunities for growth, innovation, and improvement in delivery of services.
• Identify and improve policy, process, and systems barriers to DEI to plan for innovative, sustainable, and integrated programing.
• Ensure the implementation and adherence to trauma informed and person-centered care principles, emphasizing quality and compassionate service as foundational pillars of ICL operations and success.
• Promote internal collaborative relationships, and external partnerships.
• Monitor industry trends and adapt strategies to maintain organizational relevance and effectiveness.

2. Strategic Growth

• Partner with the CEO to lead the strategic expansion of programs, identifying opportunities for growth that align with evolving client needs.
• Collaborate closely with the CEO to develop and execute comprehensive growth strategies, ensuring alignment with ICLs mission, values, and vision.
• Utilize data driven insights and stakeholder feedback to inform program enhancements and innovations, ensuring the highest standards of service and quality care.
• Champion a culture of continuous quality and improvement, encouraging cross functional teamwork and innovative thinking to drive strategies forward.

3. Provide program oversight and evaluation.

• Oversee program operations including strategic and annual planning, budget oversight, and whole person health care model and quality.
• Develop, implement, integrate, and assess programs to ensure they are delivering on mission and are aligned with strategic goals, objectives, and priorities.
• Operate with a solutions-oriented mindset and identify opportunities to increase both efficiencies and outputs, value-based performance, and measurable impact.
• Create best operating practices among programs that effectively meet clients', teams', and organizational needs.
• Adapt a data-driven philosophy, to analyze, synthesize, compile complex data, and communicate opportunities and challenges clearly and transparently.

4. Oversee program integration.

• Active use of data to continually drive integration focusing on outcomes through behavioral healthcare, social determinants of health, and housing.
• Navigate the complex matrix of programs with the intent to integrate with a holistic approach and drive results with gravitas, sound judgement, and integrity.
• Identify trends, innovate solutions, and find efficiencies and integrations within a diverse program portfolio.
• Successfully integrate programs across organizational divisions and find efficiencies and solutions to drive intra-agency partnerships and alliances.

5. Responsible for managing external relations and fostering strategic partnerships.

• Build networks, beneficial partnerships, and coalitions with the broader community, government agencies and entities, funders, and external partners.
• Develop relationships with Managed Care organizations to position ICL to thrive in a value-based environment.
• Serve as a steward of culture and partner with Chief Development & External Affairs Officer regarding fundraising activities, grant applications, and donor relations to increase ICL brand awareness and support financial goals.
• Leverage relationships to amplify the organization's impact.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES :

• Adhere to, foster, and promote ICL's values of ethical integrity, compassion, equity and inclusion, accountability, quality, growth, and mastery.
• Highly qualified behavioral healthcare leader advancing integration and innovation in behavioral healthcare, primary healthcare, and housing.
• Experience running programs, assessments, integration, and quality improvement to yield create greater impact with client focused results.
• Monitor industry trends and translate into measurable action with a keen focus on change management and sustainability.
• Ability to use metrics and KPIs to monitor performance and drive decision making. Operational experience within integrated services, care coordination, clinics / treatment, supportive housing, treatment apartment program, and shelters.
• Leadership style built on establishing trusting relationships, credibility, and accountability to facilitate excellence and high performing teams.
• Outstanding verbal and written communication abilities. Able to generate excitement, enthusiasm, and commitment - helping others obtain a clear picture.
• Ability to manage complexity and accurately analyze situations. Acquires data from multiple and diverse sources when solving problems and uncovers root causes.

Evaluates risks and benefits of different solution options.

• Experience with Electronic Health Records and using data to treat the whole client through an integrated process.
• Ensures Accountability. Follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership.

Takes personal responsibility for decisions, actions, and failures. Establishes clear responsibilities and processes for monitoring work and measuring results.

QUALIFICATIONS AND EXPERIENCE :

LCSW not required, but preferred. Bachelor's Degree required; Master's Degree in business, healthcare administration or similar (LCSW, MBA, MHA, MPH) preferred.

A proven track record with 10 plus years of nonprofit executive management or related experience with content expertise in the behavioral health field, housing, and shelters.