Head of Operations
Autzu is a mobility-tech company driving the transformation of urban transportation. Our goal is to enable a sustainable, efficient future by building the infrastructure needed for electric and autonomous for-hire vehicles.
With innovation at our core, we’re reshaping urban mobility and setting new standards for city travel.
We're looking for a Head of Operations who is an entrepreneurial, hands-on builder, and leader to grow and manage Autzu’s operations in our expansion phase.
This role is responsible for launching new sites, building out operational teams, manage multi-market day to day operational needs, setting a growth strategy and executing ruthlessly against it.
To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive while ensuring our profits are on the rise.
Ultimately, you’ll help our company grow and thrive.
Responsibilities
- Oversee day-to-day growth operations - from high-level strategy to local level issues
- Assist in budgeting and optimizing expenses, building out the multi market operations team, and manage partnerships.
- Design strategy and set goals for growth across our US and Canadian markets
- Manage and negotiate contracts with vendors and partnerships
- Set policies and processes to maximize team productivity
- Work with our Fleet, Marketing, Customer Success, and Operation teams to create processes to enter, maintain, and expand operations in new cities.
- Oversee new team hires and training of new employees
- Evaluate and improve operations and financial performance
- Direct the employee assessment process
- Prepare regular reports for upper management and work directly with our CEO
- Ensure staff follows company regulations
- Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Qualifications
- Proven experience (5+ years) as a Operations Leader, Head of Growth, GTM manager or similar executive role in a tech startup setting
- BSc / BA in Business or relevant field; MBA, MSc / MA is a plus
- Have personally launched New Markets and managed vendors, contracts negotiations.
- Knowledge of the mobility, ev, ride share type of industry is a Bonus
- Fleet management experience is a Bonus
- Experience in planning, strategy and budgeting in a startup setting
- Knowledge of business processes and functions (finance, HR, procurement, operations, etc.)
- Strong analytical ability
- Excellent communication skills
- Outstanding organizational and leadership skills
- Problem-solving aptitude
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