Assistant Retail Administrator

Assistant Retail Administrator

Job no : 519315

Work type : On Campus

Location : Normal, Illinois

Title : Assistant Retail Administrator

Division Name : Student Affairs

Department : Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality (EMDH) is one of 15 departments within the Division of Student Affairs.

It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

This position is responsible for the daily operation and management of one or more of the retail operations as well as assisting with the management of others.

Retail operations consist of franchised and self-branded restaurants ( Starbucks, Qdoba, McAlister's Deli, The Landing, Timbers, and the U High School Store).

This position will be responsible for the scheduling, product procurement, training, supervision, discipline administration as well as overseeing food products, cash handling, and customer service.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary.

It is our philosophy to recruit, inspire and retain talented team members and promote wellness and foster their development.

It is our goal to promote a more fully diverse and inclusive campus community.

Additional Information

University Benefit Highlights :

• Health, dental, vision, and life insurance
• Retirement and supplemental retirement
• Tuition waiver benefits are available to staff as well as their eligible dependents.
• Paid holiday / administrative closures during Thanksgiving and Winter Breaks
• Paid vacation and sick time

For more University Benefit information :

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here

Salary Rate / Pay Rate

$4,108 per month

Required Qualifications

1. High school diploma or equivalent.

2. Any one or combination totaling four (4) years (48 months) from the categories below :

A. Coursework in hospitality administration / management, culinary science, food services management, or a closely related field, as measured by the following conversion table or its proportional equivalent :

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor's Degree (120 semester hours) equals three (3) years (36 months)

B. Food service management work experience.

3. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

Preferred Qualifications

1. Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.

2. Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.

3. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety;

ability to regulate sanitation guidelines to preserve franchise standards.

4. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts;

the ability to produce results working as part of a team or committee.

5. Computer skills, including menu management systems; accurate record keeping skills; ability to communicate effectively both orally and in writing.

6. Ability to analyze a Profit and Loss statement, recognize problem areas, and recommend corrective controls.

7. Full knowledge and acceptance of principles of diversity.

Work Hours

Hours will vary

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation :

This position requires standing, walking, use of fingers and hands, reaching, lifting (up to 35 pounds), kneeling, stooping, crouching, speaking, seeing, tasting, and smelling.

Ability to stand for an extended period of time without a significant rest period.

Must be able to deal with extreme cold (-10F) and extreme heat (90+F).

Proposed Starting Date

October 2024