Front Desk Receptionist

Job Description

Job Description

Salary : $15 / hour

Growing Private Psychiatry office with 40+ locations looking for quality staff to grow with us!

Center for Emotional Health is undergoing significant growth and expansion in outpatient behavioral health services as the need for treatment for behavioral health concerns is consistently on the rise.

We integrate personal connection with evidence-based care. At CEH, we offer telehealth and in-person visits and coordinate care with primary care physicians and referring providers to ensure a focus on total health.

CEH is in-network with most major health insurance providers and has more than 40 locations across North Carolina and Florida.

In the role of Front Desk Receptionist, you'll play a key part in fostering a positive patient journey by delivering

top-notch customer service to patients, Physicians and Therapists, and fellow support team members.

Your responsibilities include managing appointments, handling incoming / outgoing calls and voicemails, light CNA duties directly with patients during their visits, and facilitating smooth transitions between departments.

With a focus on personalized care and efficiency, you'll play a vital role in maintaining seamless operations and supporting quality patient care.

Qualifications :

• High School Diploma or equivalent
• 1+ years of recent administrative / clerical experience
• 1+ years of customer service experience
• Prior experience within a healthcare setting is preferred
• Proficiency in multi-line phone systems, including answering calls and managing voicemails
• Cash handling experience is a plus
• Strong computer skills
• Ability to excel in a team-oriented environment with a fast-paced workload
• Demonstrates problem-solving and decision-making skills
• Excellent interpersonal and verbal / written communication skills
• Exceptional organizational abilities with keen attention to detail
• Willingness to perform light clinical duties, such as administering UDTs and documenting vitals

Duties :

• Provide outstanding patient care by greeting patients, answering inquiries, managing incoming calls / voicemails, and assisting with the scheduling process prior to and following appointments
• Utilize computer skills to maintain accurate records
• Handle cash transactions and maintain financial records with precision and integrity
• Collaborate with team members to ensure smooth workflow and efficient operations
• Demonstrate flexibility and adaptability in managing various tasks and responsibilities
• Assist with light clinical duties, including administering UDTs and accurately obtaining vital signs

Benefits :

• Medical, Dental, Vision Group Health Insurance with employer contribution
• 401K Retirement plan with employer match
• PTO to begin at 90 days
• Aflac supplemental insurance
• $15 hourly rate, Full Time

The work schedule ranges from 7 : 45am- 5 : 15pm, depending on office needs / coverage, with a daily lunch closure from 12 : 00pm-1 : 00pm.

This schedule operates Monday through Friday, with no evening shifts, weekend hours, or holidays required.