Description
The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.
The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient.
This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions / Responsibilities
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters / updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Qualifications
- A High School Degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume / high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible / adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location.
Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Range $18.25 / hr
The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families.
We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career.
Collectively, we call these "Total Rewards .
Here at Summit Health, our total rewards include, but are not limited to :
We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
Build a Healthy Foundation Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
Enhance Your Health Coverage Dental and vision insurance, plus healthcare and dependent care spending accounts.
Safeguard Your Household Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
Protect Against the Unexpected Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
Work / Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
Reach Professional Goals Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit, or file a complaint at .
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit, or file a complaint at .
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