Save Team Representative

Company Overview :

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear : we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT

Check out more about life at ADT here.

Position Summary :

Save Sales Representatives are responsible for handling inbound phone calls from prospects looking to cancel a previous appointment or installation date. The employee is responsible to engage with interested Security and Smart Home customers determining original needs and offer solutions to resolve any issues or concerns. The employee must use consultative sales skills to assist in explaining product benefits and features, overcome objections, and close the sale.

Duties / Responsibilities :

• Maintain an expert-level understanding of all ADT products and how they work, as well as any sales offers and promotions.
• Provide a resolution and close installation for prospects using active problem solving and de-escalation skills.
• Process data changes and updates to prospective accounts accurately and thoroughly
• Execute and follow through on promise made to customer.
• Meet or exceed the minimum goals monthly for the role. Goals are subject to change at any time.
• Performs other duties as assigned.

Required Skills / Abilities / Certification / Competencies :

Education and Experience :

Physical Requirements :

Onsite Requirement : This position you will report to our Jacksonville, FL or Newport, KY contact center.

Pay and Benefits Disclosure

The pay range for this role is $11 an hour, plus commission, and is based on experience and qualifications. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.