Job Overview :
We are seeking a reliable and customer-focused Call Center Support Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, troubleshoot issues, and provide support for our products or services.
The ideal candidate has excellent communication skills, is patient, and can efficiently resolve customer concerns.
Key Responsibilities :
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Handle a high volume of inbound and outbound calls while maintaining a positive attitude.
- Resolve product or service-related issues by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right resources and tools.
- Escalate complex issues to the appropriate department or team when necessary.
- Maintain detailed records of customer
Qualifications :
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus.
- Strong verbal and written communication skills.
- Ability to handle stressful situations with calm and professionalism.
- Familiarity with CRM systems and practices.
- Problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic computer literacy, including proficiency in MS Office applications.
- Flexibility to work various shifts if required.
Additional Skills :
- Bilingual language skills (preferred).
- Empathy and ability to relate to customers of diverse backgrounds.
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