Fraud Quality Analyst

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve.

We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility.

This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Reporting to a Senior Fraud Leader (Vice President or Above) of Fraud Operations, the Fraud Quality Analyst will complete quality reviews of work performed by Fraud Analysts during their investigations.

The Fraud Analyst performs investigations to ensure that potentially suspicious transactions are appropriately identified within specified timeframes and that decisions to file or not to file Suspicious Activity Reports (SARs) are adequately supported.

This is a non-supervisory position, distinguished from the higher-level investigators by the complexity of cases, number of concurrent cases assigned, experience and general level of supervision required by a Senior Fraud Manager.

Responsibilities :

Preform quality reviews on a daily, weekly, monthly, annual and bi-annual basis to ensure all risks and controls are sufficient and supported.

The Analyst will also assist with analyzing account transactions to determine if fraudulent activity is present and investigate and evaluate fraud by contacting account holders.

Limit potential loss exposure by placing holds or card status to limit funds availability.

Carryout efforts for prevention and recovery.

Understand, record, and update case detail reports for all alerts received.

Prepare documentation for SARs in accordance with federal regulations and Financial Intelligence Unit (FIU) policy and procedure.

Interpret case management system to assist with customer questions and resolve cases.

Talks to internal and external customers in an inbound / outbound call center.

Respond to inquiries received from branch / department personnel, customers, and merchants. Maintain working knowledge of all fraud related applications and products.

Escalate fraud trends to supervisors.

Qualifications :

Associate degree in criminal justice, Business or related experience is preferred.

A minimum of three years of investigative or related experience with specific emphasis on fraud investigations at a financial institution, regulatory agency or law enforcement agency is preferred.

Basic knowledge of Criminal and Commercial laws and procedures, Uniform Commercial codes, penal codes and Bank regulations and standards including Suspicious Activity Reports.

Basic knowledge of Interviewing and Interrogating techniques is required prior to conducting interviews.

Excellent oral and written communication skills.

Excellent interpersonal skills.

Professional certifications such as a CFE, CCIP, CCII, CFCI are highly desirable

The typical base pay range for this role is between $26.44 - $32.21 per hour depending on job-related knowledge, skills, experience and location.

This role may also be eligible for certain discretionary performance-based bonus and / or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.

For more information on our Total Rewards package, please click the link below.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.

We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.