Bilingual Spanish Program Staff I (Administrative Assistant)

Position Description :

Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life changing decisions.

We accomplish this mission by promoting lifelong safety and health through a variety of community and professional programs.

o We bring extraordinary ENERGY to everything we do!

o We COLLABORATE with those that execute with excellence!

o We INSPIRE others to become the best version of themselves!

o We CELEBRATE the success of our colleagues, clients and partners.

o We place a priority on clear and inclusive COMMUNICATION!

o We take pride in identifying CREATIVE solutions!

o We enjoy living with a Customer-centric mindset, ready to serve our customers and colleagues.

o We live a Kaizen lifestyle, dedicated to continuous improvement.

o We demonstrate R.E.S.P.E.C.T. for others in every way, every day!

o We focus on earning TRUST and being a trusted resource.

In addition to the benefits of working in an excellent environment alongside awesome teammates, Safety Center is pleased to offer our eligible employees* a wide range of benefits that include paid vacation and sick leave, paid holidays, a 401k program, health, dental, vision, life and long-term disability insurance, and flexible spending accounts.

Summary :

The Bilingual Spanish Program Staff I is an essential member of the Alcohol & Drug Program (ADP) team supporting Safety Centers DUI program.

The Bilingual Spanish Program Staff I performs a variety of assigned clerical duties to help create positive client experiences from enrollment through to class completion by connecting clients with appropriate programs and resources.

This role will be at our front desk of the Alcohol and Drug Program Department. We are looking for someone who is outgoing and loves to smile! Ability to multi task is a MUST! Very fast paced role with in person customer service and busy phones.

Essential Duties and Responsibilities : include the following. Other duties may be assigned :

Compile and maintain all records of business transactions and office activities related to the daily operation of the department.

Identify client needs, enroll them in the appropriate program and process payments per company procedures.

Set up client programs and payment schedules and prepare DL107 and proof of enrollment certificates.

Track client attendance and process completion certificates, or provide appropriate notification to the courts as required for non-compliance.

Provide timely information in response to phone and mail inquiries about DUI programs to ensure positive customer experiences.

Display courtesy and empathy in difficult and emotional customer situations.

Other duties as required to meet the needs of our clients, our employees and Safety Center as a whole.

Ability to get along and work effectively with others

Willingness to be cross-trained in all facets of the Alcohol & Drug Program Department

Requirements of Successful Candidates :

Bilingual (Spanish) Speak, read and write

Excellent, predictable attendance

Experience using internet software, including Zoom and video conferencing technology, intermediate in MS Office suite

Knowledge of basic office equipment should include : Internet and email, copy and fax machines, postage meter and telephone