Call Center Representative - BP

INDIVIDUALS WHO LIVE WITHIN THE GREATER CHICAGO ILLINOIS

METROPOLITAN AREA AND WHO ARE

LEGALLY  AUTHORIZED TO WORK IN THE UNITED

STATES WITHOUT

SPONSORSHIP

Meet Leaf Home. We turn complex home improvement projects

and endless to-dos into achievements. With more than 50% of

homeowners worried about the cost and effort of home maintenance,

we deliver remarkable, end-to-end experiences. And get the job done

right, at every step. Bringing innovative products, the best

people, and the highest standards to every

project.

Trusted by more than 1

million homeowners across the US and Canada, we are America’s

largest direct-to-consumer full-service provider of branded home

services and products. Our products, including the patented

LeafFilter gutter protection system, have earned numerous awards

and recognition from Good Housekeeping, Qualified Remodeler, Angi,

Consumer Reports, This Old House, and other consumer review

platforms.

We are powered by extraordinary

people. Our innovative products and reliable services are delivered

with convenience, excellence, and quality through 250+ regional

sales and installation offices and comprehensive field support

offices in New York and Hudson, Ohio. We’re proud to say we’ve been

consistently named one of the fastest-growing private companies by

Inc. 5000 and recognized as a top employer nationally. The benefits

of working at Leaf Home are wide-ranging and

include :

Industry-best compensation

packages | Fully paid health, dental, and vision insurance |

401k with company match | Paid time off including paid parental

leave | Individualized career development programs | On-demand

lunch program | Childcare assistance | Free gym membership |

Employee assistance programs, including legal, financial planning,

and counseling | Employee discount marketplace | Employee Resource

Groups such as VetConnect, DEI Committee, Women’s Committee.

Position

Summary :   Our Agents will work on-site in our

Inside Sales Center and are responsible for speaking with

potential customers regarding their product needs and scheduling

the customer for an in-home sales consultation. Customer leads are

generated through multiple lead generation channels including, but

not limited to, event marketing, digital ads, radio, and

television.

Essential Duties and

Responsibilities :

Initiate outbound calls to potential

customer leads for sales consultations and

quotes

Serve as initial

point of contact for potential customer via

phone

Review information

provided by customer to confirm accuracy, determine availability

for in-home sales

consultation

Document and

update customer interaction within customer relationship management

(CRM) system

Overcome

objections from potential customer regarding scheduling, cost, etc.

to schedule sales consultation as soon as

possible

De-escalate the

call where appropriate and provide solutions that leave the

customer satisfied with the

resolution

Exceed customer

service expectations by providing an outstanding experience to

every potential

customer

Adhere to schedules

while maintaining an acceptable level of service, customer

satisfaction and

quality

Promote teamwork

through consistency, reliability, and group

cohesiveness

Performs other

duties as assigned by supervisor.

Experience and Minimum

Qualifications :

High School Diploma or

equivalent.

Previous

experience in a dynamic call center or customer service

role

Ability to juggle

various work activities and shift their attention from one task to

another to meet the demands of different stakeholders without

“dropping the ball'.

Ability

to thrive in a fast-paced, high-energy, team-oriented environment

and have a

• roll up your sleeves
• and "today not tomorrow"

mentality.

Apply active

listening skills through the ability to comprehend information

presented and respond

thoughtfully.

Detail-oriented

and can focus on the task at hand, no matter how minute, by finding

the most efficient and effective pathway to

completion.

Excellent verbal

and written communication skills are required for communicating

with internal and external parties in a manner that is both

articulate and

professional.

Ability to

logically connect ideas, scrutinize and evaluate arguments, find

inconsistencies and errors in work, solve complex problems, and

engage in

reflection.

Ability to

provide timely and empathetic help through in-person, phone, email,

and social media avenues that keeps the co-worker or customer's

needs at the forefront of every

interaction.

Ability to

communicate effectively, to recognize, understand, and manage one's

own emotions as well as others, and foster positive working

relationships across all levels of the

organization.

Holding

oneself responsible and being self-driven in accomplishing business

goals, adhering to policies and being responsible for one's own

actions, performance, and

decisions.

Proficiency using

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project,

and / or Access).

Must be

legally authorized to work in country of employment without

sponsorship for employment visa status (e.g., H1B

status).

Preferred Knowledge, Skills, Abilities or

Certifications :

Understand and broad knowledge of

financial

software

Strong

mathematical skills

Travel

Requirements : No travel

required.

Overtime / Additional Hours

Requirements : No travel

evenings and weekends dependent on business

need.

Physical

Requirements

Normal Office

Environment

Indoor work in a

climate-controlled

environment.

Sedentary work.

Exerting up to 10 pounds of force occasionally and / or negligible

amount of force frequently or constantly to lift, carry, push, pull

or otherwise move objects, including the human body. Sedentary work

involves sitting most of the time.

Diversity and

Inclusion Statement

Leaf Home

Solutions is committed to creating a diverse environment and is

proud to be an equal opportunity employer. We strive to create an

environment that embraces differences and fosters

inclusion.

Equal Opportunity

Statement

Leaf Home Solutions

will recruit, hire, train, and promote persons in all job titles

without regard to race, color, ancestry, national origin, gender

identity or expression, sexual orientation, marital status,

religion, age, results of genetic testing, veteran status, or

physical / mental disability (except where the disability prevents

the individual from being able to perform the essential functions

of the job and cannot be reasonably accommodated in full compliance

with the law).