Job Description
Job Description
Objective
The Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customer s needs and matches them with appropriate product and service offerings.
Promotes brand awareness through participation in agency and community events.
Insurance Sales
- Develops knowledge of the local market dynamics for business development opportunities for all product lines.
- Helps the Agency grow by using consultative selling techniques to sell insurance products to new customers.
- Proactively cross sells and or coordinates with agency team members to provide additional coverage to existing customers.
- Prospects for new business through leads, telephone calls, networking events, trade shows and personal contacts (Includes leads through COI, social media, B2B and B2C networks, and sales lead groups).
- Secures new business through individual effort and established lead methods.
- Prepares quotations and applications and delivers effective presentations in order to close sales.
- Complies with underwriting guidelines and contacts appropriate division for underwriting guidance when needed.
- Conducts sales and review appointments with prospective and current customers.
- Meets and exceeds sales goals.
Company and Brand Promotion
- Develops, maintains, and cultivates community contacts to enhance agency visibility and maximize new business opportunities.
- Participates in events designed to promote brand awareness and educate consumers.
Insurance Service
- Retains existing customers by providing industry leading customer experiences.
- Ensures completion of requested account and policy updates and changes.
- Coordinates the involvement of appropriate agency and or business partners when necessary to resolve customer issues.
Knowledge and Skill Development
- Continually improves knowledge in area or field of specialization, insurance industry, products, underwriting requirements, sales, customer service and supporting technology.
- Participates in continuing education and professional designation programs.
Education / Licenses / Designations
Required by state statutes to have proper insurance licensing to sell, solicit or negotiate insurance products. The following lines of authority are required for this position : Property;
Casualty; and Life; (Health is optional).
Valid driver’s license required.
Role Requirements
- Ability to work independently to plan, set priorities and organize work.
- Active involvement in the local community.
- Demonstrated sales and customer service experience.
- Excellent oral and written communication skills.
- Demonstrated analytical skills.
- Experience with PC software applications (Microsoft Office Suites, Internet Explorer, etc.).
- Experience using a wide range of digital devices such as smartphones, tablets and laptop computers.
- Experience with social media platforms, including, but not limited to Facebook, Twitter, Pinterest, YouTube, Instagram, Google+, LinkedIn, etc.
Preferred Knowledge / Skills / Education / Designations
- Demonstrated knowledge of insurance concepts and principles.
- Demonstrated effective multi-line insurance prospecting and sales experience.
Working Conditions
- Non-typical schedules (evenings or weekends) may be necessary on occasion.
- General office setting.