EXECUTIVE HOUSEKEEPER - HILTON NORFOLK THE MAIN

Overview :

Reporting to the Director of Rooms, the Executive Housekeeper is responsible for cleanliness and presentation of the hotel property.

Cleaning areas of accountability include : guest units, public areas, grounds, parking garage, laundries, administrative offices and all BOH support areas.

This manager monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants.

Through routine physical inspections and management, the Executive Housekeeper determines and coordinates work cleaning projects and priorities to insure that all quality standards are met.

Profit and Loss statement accountability, preparation of annual operating budgets and implementation of all company policies, procedures, and processes.

The Executive Housekeeper is responsible for ensuring 100% adherence to SOPs, and SSIs . Responsible for all recruiting, training and development of departmental associates.

Responsibilities :

• Performs routine property walk-throughs and facility inspections.
• Coordinates assignments, projects and priorities
• Routinely attends daily pre-shift meeting with each properties associates to monitor and ensure compliance with policies, procedures and processes.
• Insures that all employees in the division have the tools, equipment and supplies needed to accomplish their respective jobs
• Reviews internal management reports to include : occupancy forecasts, night audit summary, payroll edits, man-hour and payroll reports, productivity results from the prior day, operating checkbook accounts and schedules
• Reviews all schedules for the department.
• Generates PO's and PAF's and forwards same for approval
• Holds weekly staff meeting with divisions Executive Housekeepers.
• Coordinates and directs special cleaning project work
• Responsibility for recruiting, interviewing, hiring, training, disciplining, coaching, counseling, performance evaluations and terminations as necessary
• Preparation of department annual operating budgets
• Ensures that the resort maintains all QA cleanliness and service standards as defined by any third party affiliations (Interval International or hotel franchiser) where applicable
• Enforces 100% staff compliance with uniform and grooming standards
• Ensures housekeeping support and storage areas are in a clean, neat and orderly fashion
• Responsible for all supply and linen month end inventories.
• Ensures all divisional employees receive comprehensive training as specified by the VOD Business Plan.
• Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.

Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team

Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident / loss prevention programs, as well as health / sanitation standards and regulations to achieve a high level of cleanliness.

Monitor and ensure that the Housekeeping staff performs their job functions to the hotels expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions

Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly.

Ensure payroll forecasts are submitted accurately and promptly

Issue supplies / goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

Ensure all supplies are ordered with accurate usage factors and are received in a timely manner

• Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction
• Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments
• Perform Emergency Response duties as required by this role in the Emergency Response Organizational Chart and Plan

Qualifications : Type

Type

Qualification

Experience

Prior experience as a property level Executive Housekeeper preferred

• Strong leadership and communication skills (verbal & written).
• Computer literacy.
• Strong organizational and analytical skills with the ability to multi-task.
• Background of associate development and recognition with the ability to work successfully as a leader within the management team.

Education

High school education or equivalent experience

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Management experience preferred

Skill

Posses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.

Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills.

Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information.

Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement.

Should display leadership qualities in regards to thinking clearly, quickly and making decisions.