Operations Manager

815 Buena Vista Ave W, San Francisco, CA 94117, USA Req #881

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders.

Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery.

Residential programs run 24 / 7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

Benefits and perks :

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs.
• Training and professional development opportunities.
• Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do.

The 815 program is a withdrawal management and residential treatment program serving coed clients experiencing withdrawal and addiction challenges.

Clients receive substance abuse counseling and education, life skills training, as well as individual and group therapy.

The goal for our clients is to reduce their dependency upon substances and to develop coping mechanisms and problem-solving skills.

Job Summary :

Works in collaboration with the management team to oversee all program operational and administrative activities for 815 Buena Vista Ave.

W., Coed residential. Responsible for overall effective and efficient operations of the program through the oversight of supportive staff and direct responsibilities.

The operations manager also works to compile, process, and maintain records that are consistent with medical, administrative, ethical, legal, and regulatory requirements of our agency and funders.

Additionally, serves as assistant to the director of residential services.

Key Responsibilities :

Supervisory / Managerial Responsibilities : Work with facility driver(s) regarding transportation schedule and serve as on-site contact for facility maintenance staff and kitchen staff.

Oversee office administration and ensure systems are in place to support a customer service-oriented system through an effective and efficient front office.

Responsible for the overall efficient and effective operation of the program administrative department. Oversee office and building repairs and ensure that all records of repair requests are completed.

Provide training for staff on policies, procedures, and facility responsibilities. Assist with team personnel issues as needed.

Work with the team to ensure preventative maintenance and safety precautions are taken (i.e., regular maintenance of AC / heating units, gates, fire alarms, etc.

Monitor maintenance ticket system.

Administrative / Compliance : Communicate and exchange documentation with Human Resources, Payroll, Fiscal, and other agency departments to maintain accurate records.

Maintain documentation of site trainings and in-services. Prepare monthly reports and other data to assure contractual compliance.

Assist with hiring new staff, oversee the orientation process of new hires along with distribution of gate access cards, key assignments, and time clock barcodes.

Organize and coordinate with fiscal payments, check requests, receipts, vendor invoices, petty cash detail, and reimbursement requests.

Follow up on any non-payments. Obtain and submit new vendor paperwork. Process Purchase Order (PO) requisitions, when applicable.

Act as contact for audit support. Available to assist the director with projects. Answer / screen phone calls and take messages as needed.

Order and maintain department supplies and arrange for equipment maintenance. Track expenditures for department supplies.

Maintain proper filing of office records and information as needed, including maintaining master files for all forms, policies, and procedures.

Organize the workflow of requests for proposals including obtaining the necessary documents and deadlines for due dates.

Prepare and maintain staff meeting minutes as needed. Provide clerical and computer-related help with the preparation of proposals, training materials, monthly reports, and other documentation.

Position Requirements :

BA / BS in psychology, sociology, social work, or related field. 2+ years of management experience. 1+ year of experience working in a residential treatment setting.

Desired : Masters or doctorate degree in social work, counseling, psychology, or related field. Experience working with criminal justice involved populations.

We will consider for employment qualified applicants with arrest and conviction records.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination.

Medical and religious exemptions are available.

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