Evening Technical Support Specialist

Job Title : Evening Technical Support Specialist

Location : Hybrid (Atlanta, GA based preferred)

Job Type : hourly / full-time

About Us : We are currently seeking an Evening Technical Support Specialist to join our team.

Job Summary : The Evening Technical Support Specialist will provide technical support to customers during the night shift.

This role involves troubleshooting software issues, providing solutions, and ensuring that our clients receive top-notch service and support.

Key Responsibilities :

• Provide technical support to customers via phone, email, and chat during live games.
• Troubleshoot and resolve issues, including installation, configuration, and usage problems.
• Document and track customer issues and resolutions in our ticketing system.
• Collaborate with other support team members and departments to resolve complex issues.
• Assist in the creation and maintenance of support documentation and knowledge base articles.
• Monitor system performance and escalate issues as necessary.
• Provide timely and effective communication to customers regarding the status of their issues.
• Participate in team meetings, contributing ideas and feedback to enhance client experience and content quality.
• Stay updated on the latest software updates, features, and industry trends.

Minimum Requirements :

• Experience in a technical support role, preferably in a software environment.
• Quick learner with the ability to pick-up new programs / skills as needed with minimal oversight.
• Strong understanding of windows, Microsoft Office 365
• Basic understanding of A / V technology
• Experience with Adobe Photoshop
• Excellent communication skills, both written and verbal.
• Ability to work independently and efficiently during night shifts.
• Strong problem-solving skills and attention to detail.
• Familiarity with ticketing systems and remote support tools.
• Ability to handle multiple tasks and prioritize effectively.
• Must be able to lift 50 lbs.
• Must have a passport

Working Hours :

This position requires working shifts between 6pm 1am ET, three to four days a week. Day shifts in office in between support shift's may be needed.

Some flexibility may be required to cover holidays and weekends as needed.

• Mixon Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
18 days ago