Planning and Sales Administrator

​    ​​ Planning and Sales Administrator  Division :

• Superform  Location : Riverside, California Reports To : P&L Manager   SUMMARY : Reporting to the P&L Manager, the Planning and Sales Administrator will be coordinating and scheduling production activities to ensure efficient and timely manufacturing processes.
• This position requires a deep understanding of operational processes, strategic planning, and the ability to manage resources and schedules effectively.

The role will also involve overseeing new product releases, collaborating with cross-functional teams, and ensuring compliance with safety and quality standards ESSENTIAL DUTIES AND RESPONSIBILITIES :

Other duties may be assigned.) Maintain and update customer databases and portals with accurate information Communicate with customers regarding order updates (quantities, delivery dates) Respond to customer inquiries via phone, email, and fax promptly and professionally Address any customer complaints and issues promptly, ensuring a positive customer service Escalate complex or unresolved issues to the appropriate department or manager Verify customer information and ensure all transactions are completed correctly Maintain accurate records of customer interactions, transactions, and feedback Respond to customer requests in collaboration with sales team members, and provide required documentation promptly Maintain regular communication with the sales, accounting, and production team regarding any issues that may impact order fulfillment Supporting multiple departments by managing administrative tasks, coordinating purchase orders and order fulfillment, ensuring timely deliveries, maintaining sales records, and ensuring smooth communication between departments This role requires strong attention to detail, excellent communication skills, and the ability to work independently with minimal supervision Perform other duties as assigned EDUCATION AND / OR EXPERIENCE :

Women, minorities, and veterans are encouraged to apply.

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