Account Management Representative
ACCOUNT MANAGEMENT REPRESENTATIVE : Mission of the Role : The Account Management Representative is pivotal in driving sales by upselling and cross-selling to existing customers and contributing to organic growth through their own territory and supporting the outside sales team.
This is accomplished by pre-qualifying inbound sales leads and marketing prospects and managing a current book of business.
After 18 months of success in this role, the candidate would transition to an outside Sales Representative.
Key Duties & Accountabilities / Essential Functions : Understands SupplyOne's product offerings, main competitors, and position in the markets we serve.
Conducts initial outreach to sales and marketing sourced leads via phone, email and social media by end of day of receipt.
Outbound communication to prospective and existing customersUtilizes our lead qualification framework to assess prospect potential and Sales-Qualify leads within 24 hours.
Maintains accurate and detailed records of all interactions in SalesPro.Processes and confirms purchase orders submitted by their customers while proactively upselling to maximize customer value and enhance customer relationships.
Provides exceptional customer service, addressing customer questions and concerns promptly and professionally.Handles inbound calls and addresses any customer problems or concerns.
Stays informed about industry trends and competitive offerings.Meets or exceed performance metrics.Commits to regular product knowledge development.
Provides regular updates to marketing and field regarding trends and potential changes to target profiles.Various administrative tasks as necessary.
1Online (online portal administration.)
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