Dental Front Office Assistant

Job Description

Job Description

The Dental Front Office Assistant is responsible for greeting and check-in patients. Task with checkout procedures, including collecting and posting payments and keeping financial transactions secure.

The DFOA is responsible for ensuring clinic schedule productivity and contributes to patient satisfaction through excellent customer service.

Essential Functions and Responsibilities

• Track and schedule patients with pediatric rotation schedule (Texas A&M College of Dentistry)
• Communicates with dental staff any patient issues or concerns that may impact treatment and documents appropriately in the health record
• Directs patients to proper eligibility processes and coordinates with enrollment department
• Verifies patient’s sliding fee discount according to clinic protocols and updates information on electronic record
• Opens an electronic chart for patient, scans any paper forms into electronic chart, including initial paperwork and medical history
• Informs patient of any outstanding balance, collects and posts payments
• Acts as senior treatment coordinator to ensure patients understand treatment plans and payment options
• Schedules patients, confirms appointments
• Signs patient in, marks patient visit status appropriately on eCW as needed
• Performs all duties with high amount of care to protect patient’s PMI and compliance with HIPAA
• Verifies that patient has current consent to treatment, patient rights and responsibilities and privacy forms. If not, update and scan into dentrix
• Verify insurance eligibility one day prior to appointment and / or on date of service
• Assigns patient to correct dental provider
• Records any communication and other pertinent information in the patient’s chart through telephone encounters
• Provides patient with receipt when payment is received
• Views clinical information to perform certain responsibilities such as verifying codes for encounters whenever necessary
• Responsible for the security of money / cash box within the work area, and reconciling money to accounts to finance department at the end of each day
• Keeps working area clean and organized
• Attends and participates in staff development training
• Keeps supervisor informed of departmental issues
• Must maintain regular attendance. Other duties as assigned.

Practice ethical responsibility based on the cultural, ethnic, and religious beliefs of the patients served and applicable law.

Assist patients of any age, race, creed, gender and disability without bias or prejudice. Must be able to multi-task and demonstrate proficient time management.

Respond courteously to questions from patients regarding their insurance.

Qualifications

• High School Diploma or equivalent required
• Bilingual in Spanish, Pashto, Burmese, Rohingya or any other languages preferred
• Two years Front Office Dental Administrative experience required
• Completion of Dental Assistant Certification preferred
• eClinicalWorks experience, Dentrix, and dental terminology preferred
• Experience working in a dental setting to include patient contact is required
• Treatment plan presentation preferred
• Insurance verification preferred; Excellent Phone Etiquette Skills
• Ability to organize and multi-task, good listening skills
• Build trust and help the Dentist attain success in patient care
• CPR First Aid

Job Type : Full-time

Schedule :

• 8 hour shift
• Day shift

Education :

High school or equivalent (Required)

Experience :

• Customer Service : 1 year (Preferred)
• Computer Skills : 1 year (Preferred)

Work Location :

One location

Company's website :

https : / / healinghandsdallas.org /

Benefit Conditions :

Only full-time employees eligible

Work Remotely :

Work Location : In person