Senior Operations Analyst - Enterprise Transaction Services

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing.

Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.

LOB Job Description :

Responsible for the day-to-day resolution of complex operational accounting functions / issues including in depth analysis.

The incumbent will take appropriate action based on process characteristics of extremely complex issues related to all operational accounting functions.

Must be considered a subject matter expert in operational accounting policies and routines. Complex decisions are made based on analytical research and judgment.

Requires extensive experience and must follow established procedures & guidelines while utilizing multiple systems & tools.

Handles escalated situations that were unable to be resolved by the Accounting Specialist. Provides coaching and training to other associates.

Ensures compliance with Federal and Bank Regulations. Excellent communication and follow up skills required. To appropriately investigate and decision issues, incumbent will interact with multiple business partners.

Communication includes process education, operational accounting education, setting appropriate expectations or skillfully defusing the situation.

This role is in ATM Exceptions. Analysts are responsible for the analysis of ATMs serviced by vendors and financial center employees.

Analysts resolve out of balances that have occurred for various reasons by communicating with Transportation Services, Financial Center personnel and Vendors daily to gain resolution to various types of exceptions.

Exceptions are resolved by either adjusting customer DDAs and / or internal general ledgers to offset exceptions related to ATM transactions.

Responsibilities :

• Leads implementation for products, services, and operational solutions
• Manages the design, documentation, implementation, and monitoring of new products and services
• Consults on procedural, technical, and operational changes
• Advances business products knowledge within operations environment
• Fosters relationships with partners and teammates
• Inspects data to identify issues and trends
• Presents reporting on key performance and implementation status

Required Qualifications :

• Cash Exception Platform reconciliation experience (Deposits)
• Recon Plus Frontier reconciliation experience (Dispense)
• Accounting / Operations experience
• Previous experience with general ledger
• Thorough understanding of debits and credits
• Exhibit excellent verbal, written communication and interpersonal skills
• Demonstrate the ability to multi-task, strong attention to detail, proficient with numbers and effective organizational skills
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, be a continuous learner
• Excels in working among diverse viewpoints to determine best practice to understand future business needs
• The ability to coach and train on all levels
• Strong technical and analytical skills
• Self-motivated and results oriented
• Operational accounting experience along with working knowledge of processes to include applicable policies and regulations

Skills :

• Attention to Detail
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Regulatory Compliance
• Written Communications
• Adaptability
• Business Acumen
• Continuous Improvement
• Critical Thinking
• Process Mapping
• Change Management
• Consulting
• Data Management
• Reporting
• Research

Shift :

1st shift (United States of America)

Hours Per Week :