BUSSER

Job Summary :

This job is responsible for setting, clearing, and resetting dining areas of the restaurant. The bus person ensures guest satisfaction by maintaining a clean and sanitary environment for guests to dine.

He or she also assists servers in efficiently servicing their tables.

Performance Standards :

• Follows all company polices as outlined in the *Employee Handbook* and the General Policies and Procedures section of the *Bus Person Training Manual* .
• Maintains a positive attendance record by reporting to work for assigned shifts 10 minutes prior to scheduled time, switching and finding replacements for no more than 5% of scheduled shifts, following company time off and illness procedures, and having a 0% no call / no show record.
• Follows all sanitation and safety standards set forth by the company; maintains a score of 90% or better on all sanitation and safety audits.
• Meets all uniform, appearance, and grooming standards as specified in the *Employee Handbook* and *Bus Person Training Manual* .
• Maintains our guest service philosophy by following guest service standards; maintains a customer complaint ratio of less than 1 per 100 customers served.
• Knows all menu items offered at the restaurant. Accurately explains specials to guests. If asked, accurately answers menu items in regard to preparation method, ingredients, portion size, and side items accompanying the dish.

If asked, specifies substitutions for items on menu.

• Understands table numbering system and is able to identify delegated table assignment 100% of the time.
• Performs sidework correctly as specified in the Sidework Duties section of the *Bus Person Training* *Manual* .
• Busses, sets, and resets tables following company procedures within 3 minutes of guests leaving their tables.
• Maintains a good team environment by assisting other team members with their station duties and sidework when there is a need and / or when available.

Job Requirements :

• Must be able to read and communicate in English clearly and effectively.
• Must be able to lift up to 20 pounds repeatedly, throughout shift.
• Must demonstrate enthusiasm and commitment to guest satisfaction.
• Must be able to stand and exert fast-paced mobility for periods of up to four hours in length.
• Must possess manual ability to handle / serve food.
• Must have a valid health card or equivalent.

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