Customer Support Analyst
A company is looking for a Customer Support Analyst to provide exceptional support to external and internal customers.Key ResponsibilitiesRespond to customer inquiries via Zendesk and manage escalated issuesAnalyze and report on monthly sprints to improve documentation and educational materialsCollaborate with market-facing and engineering teams to resolve support issuesRequired QualificationsProven experience in customer support or a related fieldAbility to manage multiple priorities and projects effectivelyExperience with Zendesk, JIRA, and ConfluenceStrong analytical skills with a numerical reasoning aptitudeComfortable navigating complex environments with diverse stakeholders
Customer Support Analyst - Pharmaceutical Sales
Requests will be initiated through a ticketing system and the Customer Support Analyst will be expected to handle these requests in a professional and timely manner, with ongoing feedback to the requestor as to the status of their request. As new and challenging types of requests are received, the C...
Technical Support Specialist
The Technical Support Specialist provides IT software and hardware support to faculty, researchers, administrative staff, departmental visitors and guests, and students affiliated with the High Meadows Environmental Institute (HMEI) at Princeton University including support for IT applications used ...
Jr Desktop Support Engineer
Microsoft Office / Other Applications Troubleshooting.Troubleshooting Windows and Mac computers....
Manager, Technical Support
Manage a wide variety of duties to control and coordinate the technical support functions. Manage a team of Technical Support agents according to company policies and procedures. Strong business acumen with a history of using data to solve problems, deep analytical and technical mindset, and an abil...
Technical Support Engineer Tier II (Hybrid)
Technical Support Engineer Tier II (Hybrid). As a Tier-II Technical Support Engineer, you'll work with a variety of cross-functional teams and technologies within the Data, Power, & Control division (DPC). Our Tier II Technical Support Engineers are the most important resource for product expert...
Technical Support Manager
The Technical Support Manager will be responsible for overseeing all aspects of technical support operations, ensuring timely resolution of customer issues and maintaining high levels of customer satisfaction. Somfy is seeking a Technical Support Manager to manage our call center and tech support in...
Customer Technical Support Engineer
Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment. Customer Technical Support is a fast- paced customer-centric w...
Data QA & Technical Analyst (SQL, SSAS, Azure, Power BI)
Job Description: </b></p> <p>Job Title : Data QA & Technical Analyst (SQL, SSAS, Azure, Power BI) </p> <p>Job Type : W2 </p> <p>Experience : 6-8 Years</p> <p>Location : New Jersey (Hybrid)</p> <p> </p> <p><b>...
Business Analyst - Business Analysis - India
We are looking for a skilled Business Analyst to join our team and play a critical role in the success of our global digital platform project. Requirements Gathering: Collaborate with stakeholders, including business users, product owners, and technical teams, to elicit, document, and prioritize bus...
Sr. Business Analyst
Business Analyst</span></span></b></span></span></p> <p><span style="font-size:11pt"><span style="font-family:Aptos,sans-serif"><b><span style="font-size:10. Arial",serif">Demonstrated experience in ...