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General Merchandise Department Manager

General Merchandise Department Manager

Hy-VeeCouncil Bluffs, IA, US
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General Merchandise Department Manager

At Hy-Vee, our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title : General Merchandise Department Manager

Department : General Merchandise

FLSA : Non-Exempt

General Function :

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.

Core Competencies :

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Manager of; Health Wellness Home, Store Operations, and Perishables

Positions that Report to you : GM Department Employees

Primary Duties and Responsibilities :

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by : (examples include)

    • escorting them to the products they're looking for

  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
  • Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
  • Determines department goals with store director.
  • Determines weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Communicates with employees regarding sales and ideas.
  • Handles and satisfies customer issues.
  • Figures retail pricing and insures correct pricing.
  • Extends invoices, posts invoices, and oversees department bookkeeping procedures.
  • Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.
  • Conducts inventory of the department.
  • Plans displays, promotions, and determines pre-orders.
  • Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and works expected number of hours.

    • Secondary Duties and Responsibilities :

  • Ensures pricing is competitive in the market area.
  • Attends meetings and seminars and participates in continuing education.
  • Fills displays and works in the sales area.
  • Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
  • Performs departmental duties as needed.
  • Assists in other areas of the store as needed.
  • Performs other job related duties and special projects as required.

    • Supervisory Responsibilities :

    Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

    Knowledge, Skills, Abilities and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

    • Education and Experience :

    High school diploma and one to three years of similar or related work experience.

    Physical Requirements :

  • Must be able to physically perform medium work : exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    • Working Conditions :

    This position is exposed to dirt, noise, and equipment movement hazards on a daily basis. Has occasional exposure to electrical shock. This is a fast pace work environment.

    Equipment Used to Perform Job :

    Pallet jack, computer, two-wheeler, telephone, C.A.R.S. system, box cutter, and calculator.

    Financial Responsibility :

    Responsible for purchasing product for the department.

    Contacts :

    Has daily contact with suppliers / vendors, and the general public.

    Confidentiality :

    Has access to confidential information including pricing.

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