We have a client in Plano with an opening for a Call Center Representative!
This position is 100% onsite.
Compensation : $18hr
Remote / On-site : 100% on site
Duties :
- Make outbound calls to insurance agents and / or carriers to obtain insurance renewals or mortgage update
- Receive inbound calls from insurance agents typically returning a call initiated by the call center representative
- Initiate outbound client / insurance agent calls to request document updates with professionalism
- Document all call information and update records based on interactions
- Forwards all written communication received from insurance agents to the Analysts for review daily
- Ability to work shifts within our business hours, which are 7 : 00am to 7 : 00pm Monday to Friday
Requirements :
- High school diploma or equivalent required; some college preferred or equivalent work experience
- Minimum 6 months of experience in a mail handling environment, professional call center or client support role
- Basic computer skills including MS Office Suite (Outlook, Word and Excel)
- Demonstrated ability to give close attention to detail
- Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
- Ability to type 40 WPM
- Experience and ability to work in a fast paced, performance-based and metric-driven call center environment
PrideStaff (North Dallas location) is a locally-owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider.
Our employees enjoy the following :
A professional, supportive team environment
Representation to North Dallas’ top employers
Full medical benefits package
Dedicated consultants that provide industry insights & resources to ensure continued career development
These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!
Compensation / Pay Rate (Up to) : $17.00 - $18.00 Per Hour
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