Project Engineer

Job Description

Job Description

Description :

• Conduct network assessments following assessment framework.
• Analyze customer needs and engineer solutions to meet those needs within Cooperative Systems technology standards.
• Design, coordinate, and implement simple and complex projects.
• Scope hardware and software specifications to meet customer requirements.
• Determine project labor estimates.
• Ensure projects are delivered successfully, on-time, and within budget.
• Lead and complete onboarding projects for new customers or new service delivery to existing customers.
• Ensure successful knowledge transfer of projects and environments to technical team to ensure efficient ongoing support.

Other Tasks :

• Occasionally serve as an escalation point for solving complex technical problems and issues.
• Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
• Communicate with customers as required : keeping them informed of project progress, impending changes or agreed outages.
• Draft and maintain documentation of technical processes for internal and external use.
• Serve as Technical Mentor to other team members.
• Exercises independent judgment in the interest of the company as a substantial part of the work day.
• Obtain company assigned training and certifications to further goals of self and the company.
• Provide ideas / insights as to new products or services that the company can offer its clients.
• Perform after hours customer support and project delivery as required.
• Meet (at a minimum) company Service Level Agreements.
• Perform other duties as assigned.

Education and experience

• Advanced knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
• Expert knowledge of Office 365 (Teams, Exchange Online, AzureAD, SharePoint Online, OneDrive, etc.). Previous migration experience preferred.
• Professional IT Certifications, such as : Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
• Understanding of network topologies, IP routing, switching, VLANs, 802.1X / RADIUS, VPN, WiFi, etc.
• Associates Degree or equivalent combination of related education and experience.
• Minimum of 5 years’ experience in IT consulting / managed services.

Personal skills / attributes

• Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
• Take ownership and follow-through on responsibilities.
• Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
• Ability to manage time and multiple tasks / priorities.
• Ability to learn new procedures and concepts and apply them quickly and effectively.
• Strong alignment with Cooperative Systems’ core values. (Personable, Adaptable, Accountable, Dedicated to Success)
• Attention to detail, clear and concise writing skills.
• Cooperation, trust and teamwork skills.
• Effectively use internal and external support resources and options.
• Self-motivated with the ability to work in a fast moving environment.
• Ability to lift up to 50 pounds.

Requirements :