Assistant Store Manager - White House Black Market

Assistant Store Manager - White House Black Market

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Location : Charlotte, North Carolina

Country : United States

Position type : Permanent

Category : Retail

Job Function : Store - Management

Position Objective

The Assistant Store Manager is responsible for supporting the Store Manager in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including managing sales operations, asset protection, and human resources functions to ensure great customer experience and maximum profitability.

Functional Responsibilities

• Performance Culture : Analyzes sales reports and KPIs to determine the needs of the business; executes in-store business and sales strategies.
• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Controls payroll and supply budget.
• Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes.
• Ensures compliance with all applicable laws, loss prevention policies, operating procedures, and controls; conducts associate training to reinforce proper controls.
• Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.

Customer Experience

• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards.
• Ensures prompt resolution of customer concerns.
• Ensures team maintains consistent client communication through various programs.

Qualifications

• High School diploma or equivalent.
• 2+ years of retail management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal, and written skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Strong leadership qualities, training, and team building skills.
• Regular attendance is essential to this position.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.

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